Caetano Baviera

Since Monday I am calling daily to obtain a simple budget for alignment of direction and, after 5 days I still have no answer. We have 15 Toyotas purchased at Caetano, everything goes well, with Caetano BMW terrible service.

To be avoided. Car delivered to diagnose a warning light on the dashboard. Repair performed by the workshop was oil level replacement. Car delivered to customer and as expected the same warning light comes on immediately the day after the "repair". Expensive payment was made for a service that in no way solved the car breakdown and after several attempts to contact by phone no attention was given to the customer to provide support / justification or clarification for what happened. A quick visit to a multi-brand workshop allowed an obvious reading of the panel error and ready repair at a much lower price than what is practiced in this workshop.

I have nothing to point out, very professional and friendly. I recommend

Bad experience at Christmas 2019. Of the 8 problems to fix, zero were solved. The initial account manager (Nuno Gaspar) went to another company without warning. The process was later left to Mr Luis Santos, who could only apologize for what happened. I had to make a 2,000km trip after that, with the 8 problems. I made the online appointment request in October 2019. I informed the Bento Roma garage by email, on 11-Dec-2019, of the appointment / delivery of the car on 26-Dec, and of all the work to be done. I offered to deliver the car on 23-24 Dec, saying I needed it only on 2-January. If Bento Roma was unavailable, I offered to leave the car at the Baviera EXPO, a much larger and more personal garage. Unfortunately, Bento Roma kept this work for herself. Final result: my car had zero arrangements, Bento Roma made zero money, and I, the customer, had a bad experience / opinion from Bento Roma and Bavaria. All emails are in the mailbox of Messrs. Nuno Gaspar, Luis Santos, Carlos Cardoso, Carla Louro in the Bento Roma garage. Unfortunately, there is no quality control after the problems, no contact with the customer to talk about "root causes", nor an attempt to find the solution. BMW Portugal is not aware of these matters, which are hidden and not resolved within the dealerships.

Too bad to be true !!! While I'm on vacation, I call my Salesperson to find out if I could update the GPS as it is sending to streets that haven't even existed for a long time, so people from the land told me ... He sent me to call a Mr. Miguel what I did, exchange conversations, he says he was going to talk to the people in the workshop and that he was already saying something, but he added, to take advantage of it because he was still in the GUARANTEE ... past 2:30 am / 3:00 am I called the one we called, but if I didn't call Insist ... Today 5/18/2021 at 8:45 am I was there to deliver the car, after yesterday having received an SMS confirming the appointment of the aforementioned GPS update ... I am called at 9.10 am to a Mr. Miguel, of whom he says that the Guarantee is over and that the cost was 160 € ... I asked, but what am I paying a warranty extension for? Answer ready, but do you know who made this warranty extension ??? It's just that I don't have anything here, nor does anything appear !!! I said no, but I had done it there and paid almost 14 € a month ... Answer ... I can't find anything, and if it was an extension of the guarantee for installments, it wasn't for sure here !!! I grabbed the Key and said I wanted to talk to someone in charge, I ended up finding my salesperson who tells me, because that has to know, you have to go with "the Extension Papers with you" !!! However, Mr. Miguel, when passing there again, call me and say that he found the warranty extension, sit down ... I sat down and to my amazement after not having or knowing about the said warranty extension, tell me that it does not cover GPS update, it is ONLY for FAULTS !!! and that the value remains at € 160. I left, I left ... Unbelievable how I was treated ... I swore to myself BMW ... NEVER!!!

I highlight the friendliness in the service and the exemplary way in which they gave me my BMW after the service was performed. I recommend.