Dear Lisbon - Charming House

Name: Dear Lisbon - Charming House
Address: R. de Marcos Marreiros 13, 1200-254 Lisboa, Portugal, Lisboa, Portugal

4.5/5 ★ based on 8 reviews

Contact Dear Lisbon - Charming House

Address :	R. de Marcos Marreiros 13, 1200-254 Lisboa, Portugal
Phone :	📞 +9
Website :	http://www.dearlisbon.com/
Categories :	Hotel ,
City :	Lisboa
Description :	Contemporary quarters, some with rooftop views, in a stylish hotel offering a pool & a courtyard.

R. de Marcos Marreiros 13, 1200-254 Lisboa, Portugal

Best Hotel in portugal

D	Daphney F on Google ★ ★ ★ ★ ★ Lovely top floor suite with a view. Elegantly presented breakfast with coffee, croissant, jam, boiled eggs, cold cuts, bread, yogurt, and granola mix. Friendly staff. Would return
C	Chris on Google ★ ★ ★ ★ ★ The staff is very friendly and helpful and the whole place is very nice. The rooms aren't really big but you've got enough space there. The bed is comfy and everything is clean. The downside is that the room seems to be a bit moist what you can see on the curtains and windows... The breakfast is alright, but if for example there aren't any more eggs or croissants on the buffet it takes quite a while to get some new one. The hotel also has a nice little backyard where you can relax. It's a nice place for a city trip!
K	Kimberley Deen on Google ★ ★ ★ ★ ★ It was OK, not more than that. Our room was at the 3rd floor so we had to lift our luggage all the way up ourselves as there is no elevator. The entrance and shared areas are big and classy with many paintings but frankly speaking I would have preferred to have a bigger, more comfortable room with a good breakfast. Very low ceilings in the room, especially in the badroom and in the corner of the bedroom. The room was smaller than expected and the balcony wasn’t so comfortable either. No view at all due to a large tree very close to the balcony. Due to covid they had to serve breakfast at your table. We were there for 7 nights and each and every day it was pretty much the same thing. It was not always enough and when we asked for more it wasn’t always possible as they ran out of stock of food. The service wasn’t so good either, sometimes the girls were even rude and didn’t speak back if you asked them for something. Some days it took them ages to bring breakfast, quite annoying when you’re in a rush. I wouldn’t bother choosing this hotel for the swimming pool, it’s tiny and dirty. We haven’t seen any guests in the pool and there are only two old seats. There isn’t much sun there as well. The hotel itself had a good location, which was a plus; 10-15 min walk to Bairro Alto.
N	Nneka Witter on Google ★ ★ ★ ★ ★ Do not stay here if you expect industry-standard service. On top of subpar service and being understaffed, the shower was moldy, bathroom has bugs, and the place is just OLD. I must exclude Ricardo from the complaints. Ricardo was wonderful and as helpful as he could be. He is the front desk manager, and also provided services as a baggage handler, waiter, and more. They really should pay him more - him doing so many jobs is very telling of how greedy executive staff is. I suggest seeking better options!
R	Rebecca W on Google ★ ★ ★ ★ ★ I have never left a bad review for a place before but this felt necessary, We were really looking forward to this stay as it was meant to be our wedding accommodation but due to COVID the wedding was cancelled. However that didn’t stop us from enjoying a few nights in the hotel. How disappointed we were. We were first of all put in the wrong room to the one we booked (tiny and no terrace) and were only allowed to move the following day. There was no soap put in the room the whole stay despite having the room cleaned a couple times. The carpets were filthy throughout the hotel. The walls are very thin and you can hear everything. All rooms have fire doors that slam very loudly at all hours of the day when guests return to their rooms. The breakfast was slow due to understaffing. And to top it all off they charged us for 3 nights at the price of the room we should have stayed in despite us only have 2 nights in that room. When I disputed that the guy at reception asked us to pay anyway and reassured us that we would be contacted straight away by the operations manager with a refund for the difference. I have sent numerous emails and called plenty times and am yet to receive my refund. Lisbon is one of the most breathtaking and captivating cities and unfortunately this hotel does it a great disservice. Do yourself a favour and stay somewhere else! Plenty amazing Airbnbs or other hotels like The Lumiares Lisbon, The Vintage Hotel Lisbon, The One Palácio de Anunciada, to name a few.
M	Marc Haag on Google ★ ★ ★ ★ ★ In the heart of the Barrio Alto. Rooms are small but that is fine to me. As said you are in the Barrio Alto. They are clean and the bathroom has a nice Design. Hospitality was very good. You will get an instruction when you are arriving late to the property and how to pick up the keys. Easy. :) Talking about the Barrio Alto as neighborhood. It's where people go out and have drinks on the street. It's a great neighborhood to explore and the hotel is in a side street. One night I slept with an open window and at three am a group was walking thru the streets loudly singing. Lesson learned. Sleep with a closed window. ;) The property has a small patio with tables and chairs where you can relax or enjoy your breakfast. Be aware of the pigeons. ;) But service was outstanding during breakfast. A pigeon was enjoying my breakfast while I was getting a fresh coffee inside. Within a minute I got a new set and filled plate from the buffet. The only concern: the carpet in the hallway is full of stains and needs to be renewed. It brings the whole appearance of the place a bit down. However I can recommend this place and I had a great time there.
I	Ikillu4397 R on Google ★ ★ ★ ★ ★ A very convenient setting just outside of the main busy roads, with bars and shops close by, managed to be able to get to most locations within 15-20 walk. Beautiful rooms with lots of space and storage, comfy mattresses and couch, great bathroom facilities and a large shower.(Daily housekeeping too) A great breakfast with freshly baked pastries and to top it off great friendly service from the staff.
B	Beth Cleveland on Google ★ ★ ★ ★ ★ We adored our stay at Charming House. The area was ideal, just a short walk or uber from the best bars, restaurants and shops. Our room was beautiful, I booked the Junior Suite with Garden View and it was very spacious, clean and comfortable. Breakfast was great (especially the eggs) and all the staff we encountered were so friendly and accommodating. I would highly recommend staying here and thank you Dear Lisbon for helping to make our first trip to Portugal so wonderful.