EDP ​​- Oeiras Agency - Av. Copacabana 23A

I waited more than half an hour and the staff were serving people before me who didn't get passwords. When I was answered, you were nice to me. That's why I'm giving one star.

Excellent service, exquisite by phone! Collaborator Lua helped me with all the information I needed, patiently and very kindly. The scheduling was fast and I was very satisfied!

Well, as I had overdue bills, I went to the EDP store in Oeiras, they gave me new data to pay and resolve the situation. I get to the ATM the data they gave me is wrong. Thanks for nothing. And soon I must be cut off for not paying. And that's how you work!

Whenever I go I am very well attended, very friendly and very helpful service. If the customer needs help, they help. While You're dealing with things it is achieved to be very good mood and attention, it is not for me a sacrifice go to EDP ?

Two months ago, I published the following on the Complaint Portal: '' I discovered some time ago that I have an EDP transformation post under my room, which is making a huge noise that hasn't let me sleep for many months, located at Rua Júlio Dantas, nº 2, Oeiras, 2780-259 Oeiras. My fraction is the C / V F. Worst of all, I discovered that there is just below my fraction (C / V F) a high voltage transformer that produces an intense magnetic field and that should never have been placed there. It should be at least 50 meters away, so that electromagnetic radiation does not affect us. The noise produced does not let me sleep, night after night, I try to use cotton in my ears and several ear plugs that cause allergies. I am a cancer patient and rest is fundamental to my well being and I think of anyone. The condominium administrator, to whom I complained, contacted EDP, who promised that they would make the necessary interventions to minimize noise as soon as possible. They did not comment on the electromagnetic radiation produced. They promised that they would see the situation, several times requested by the internal administrator of the building, but once again they lacked the truth, as this never happened, as promised by the employee of EDP Distribuição. The condominium also made a complaint, but EDP Distribuição does not respect the ISO 9001: 2000 procedures and apparently the complaint does not reach the recipients. EDP ​​Distribuição promised that it would deal with the noise problem, but until today, NOTHING EXISTS DONE. I also noticed that similar complaints were made by residents of other areas, namely Miraflores. I would like you to intervene, as regulator of the energy sector, to regularize this situation and keep high voltage transformers away, as it exists in the surrounding buildings. '' 2 months later I received 2 calls from EDP Distribuição saying that they would have to send a certified company to see what was going on and that I would be attentive to see if someone would actually go to the place ... and that in the meantime they would have the complaint resolved because for they were on the subject. They immediately closed the complaint and I reopened it because the matter is not dealt with at all, because everything remains the same. I can't even give a rating to the attitude of this company ... the total disinterest in the citizens who pay them fortunes for electricity, subject people to the poor condition of the miserable equipment that they do not replace ... I expect an immediate solution to this problem, which is causing me serious health problems due to lack of proper rest.