ElectroSacavém

Store well located with ample and presentable space for displaying articles. Professional and friendly staff. I bought a fridge and a small appliance at a good price/quality. Delivery was punctual and professional. I recommend it 100%.

Customer assistance before purchasing online was not a big deal, as it was very difficult to communicate with the store via email or by phone, but after several attempts there we managed to get a €110 budget (with disclaimer) for installing a board hybrid (induction and gas) with removal of the old stove, but for that it was necessary to first place an order on their website so that they would stop ignoring our emails and phone calls for the budget, but even so after several days it hadn't been confirmed the order and delivery date and it was necessary a few more attempts to contact us to obtain confirmation of stock and delivery date. When the technicians arrived to deliver one of them, they were arrogant to see that the installation was more work than I thought, as we did not have the installation prepared for the hob (after all, as we said in the budget, we had a stove) and wanted to charge €150 + VAT on instead of the budgeted €110. The technician still called the store but the store didn't want to know and told the technician to come back with the equipment (payment was made on delivery) if I don't accept or pay more for the installation. The mistake in the budget was theirs and they didn't want to take it on and instead preferred to miss a trip from Lisbon to the south bank and have to go back with the equipment. If they had accepted the error and asked to divide the excess amount that the technician wanted to charge, I would have accepted it, but that way they lost a customer who was even thinking about purchasing the fridge and the dishwasher in the next 3 months. If for them to sell you have a bad customer support, I don't even want to think about what it would be like to sell them. Yes, you can call me silly for having placed the order with them when from the beginning they showed signs that they were not conspicuous by the quality of service. They lost a sale of around €1100 today and another one of the €1300 return they would make during the first quarter of 2022, but gained a very dissatisfied customer and a 1-star review.

I bought a Candy dryer and on the 2nd day it broke down and it wouldn't start at all, I contacted the store that after 2 days went to my address to change the equipment without any problem, I just don't give 5* because they don't follow competitive prices and the Scheduling deliveries never stays for the time that is scheduled! EDIT: I went back to buy at electrosacavem and this time nothing went well, no one told me they were going to be late in delivery, I was at the address from 11 am to 7:30 pm and around 7:30 pm they delivered the fridge and they didn't even unpack it, I had to be If I make it, it will probably be my last purchase in this store.