Enterprise Aluguer de Carros - Lisboa

Well, if you don't bring a credit card but rather want to use a debit card - then you demand that you take out their most expensive insurance. No advance no info on the website - very frustrating. The car itself was ok.

It is impossible to rent a car here in the high season. We arrived at 11.30 to get a car reserved for 12 noon, and after 1 hour wait we left, as there were still more than 20 parties ahead of us. The queue did not move at all despite 3 people assisting customers. There is something fundamentally wrong with how this is managed. And what is really disturbing is that this location seeks to attract people with low rental prices, although they have no means to process the demand. I would give a zero star, if possible.

The staff here was actually much better than I expected. I’ve definitely had horrible experiences renting at foreign affiliates of U.S. car rental agencies. Once the paper work was taken care of we had our car and were gone in 15 min. I had a pre-booked online reservation, and once I got to the counter the whole process took about 15-20 min. The staff was actually helpful, answered all my questions, and didn’t try to up-sell me on a bunch of garbage I didn’t want. All that being said, you are going to wait. Period. How long will depend on a number of factors. Our whole experience was about an hour from the time we got there to when we left. Keep in mind, we were there at 10am, on a Tuesday, in the off season. I’m sure in peak season near the end of the week this place is absolutely packed. They had all three attendants working. Averaging about 15-20 min a customer they could process about nine people an hour. This should give you some idea of how long you’re going to wait when you get in line. Of course if people show up without a reservation that throws the whole thing off because those rentals take much longer to process. Honestly, I’ve been at airport rental counters in the U.S. that were way worse than this. All-in-all, nice people but plan on waiting. If you’re trying to be in and out quickly be the first person in line when they open at 8:00am. Couple of additional tid bits that might be helpful. First, if you decline their supplemental insurance, they are going to put about a $2000 hold on your credit card. Second, we opted for the toll easy pass, which I think was four or five euro per day. You pay the totals when you return the car, which from what I saw could be hefty - up to 20 euro. We drove to Faro from Lisbon and passed through two or three toll booths. Since it was off-season there wasn’t much traffic so I’m not sure that the easy pass was necessary from a time saving perspective. Third, cars rented from this agency can be returned to the Lisbon airport.

I rented a car via mietwagen-check.de - the process on the homepage itself was very easy. I had had good experiences with car rental companies, especially Enterprise and have always received great customer service. But, this one shocked me quite a bit. There were a couple of issues: 1. The deposit was €1330,- or you could pay €35.90,- to get the insurance (which isn’t needed since the car was already insured due to the rate/conditions that I had booked. It is quite ridiculous to charge that much of a deposit (usually it’s around €200-300,-) just to get people to pay for the insurance. 2. Not just was the woman on the counter (who said she was the manager) very rude to me in several instances, any question I asked she countered with a tone of voice which indicated that she was wondering why I would ask such a question and that she was annoyed by it. Besides, she didn’t even bother to give me a proper introduction to the car and didn’t even let me see the car before signing all the papers. Upon wanting to use the bathroom, and going there, I noticed that there was not toilet paper and went to the car to get one - since when I asked the woman if she had toilet paper, her only response was that the cleaning lady was there in the morning and had already left. When I was about to go to the to the car to get tissues, she said that they are on break now and that she’s closing and that I can’t use the bathroom anymore. I just responded that it would take me a minute and went ahead. Why can’t they just wait for a minute and treat a customer like that? No human being deserves such a treatment.

Despite the reviews I booked with Enterprise as the location was good for me. I was very happy with the car and service. There was a little wait on pick up but that's probably to be expected at the weekend. The staff were friendly and helpful. If it's like this again I would be happy to use them more often.

I booked my rental car 2 months ago but found myself awake late at night the night before we picked up our car gripped with fear of potentially long lines, unhelpful staff and a 2.5 + hour wait after reading this locations reviews (see below) So we were pleasantly surprised to find a short line, very helpful and friendly staff and were in and out of the rental center within 20 minutes. I can see how this place could become a bit more nightmarish during peak season, but our experience was nothing but pleasant. I’m just glad we didn’t bail over the bad reviews and subject ourselves to a taxi out to the airport. Recommend!

I've read many horror reviews here but because I get my company contract discount plus location was close by, I took a chance. I got up early and made sure I get there 15 minutes before the door opens on Sunday (7/21). There was no one in line. Couple of rental agents showed up 10 minutes before and promptly opened the shutter at 9am opening time and welcomed me in. By 9:10am, I was already in the car and agent showed me few features on the car. It was a basic car class (Ford Fiest or similar) and I've got a new Toyota Yaris with just 2000 km. My company contract already included CDW and agent offered additional insurance and I declined but there was no push up-sells. Agent was professional and reasonably friendly for a guy. By the way, two more customers showed up while I was getting helped but I can see another agent was already helping the other customers by the time I left the place at 9:10am. The return process was equally fast. I returned at 6pm close time and there was no line. I was out of there in 5 minutes. I think as long as you get there early enough, you will be fine. may be ownership changed or they re-trained the staff recently.

BEWARE... If their office closes for lunch when you want to return your car at the correct time, they will charge you an extra day. The tyre warning light flashed for 3 days so never used motorways. My first time using Enterprise, but never again if this is how they treat customers. I recommend using Avis (Preferred) out of Lisbon. No waiting in queues.