Europcar - Aluguer de Carros - Lj.D3
4/5
★
based on 8 reviews
Contact Europcar - Aluguer de Carros
| Address : | R.Major Antonio Fernandes Varao Lt.15 Ent.D, Lj.D3, 5000-055 Vila Real, Portugal |
| Phone : | 📞 +99 |
| Postal code : | 5000-055 |
| Website : | https://www.europcar.pt/pt-pt/estacoes/portugal/vila-real%3Futm_campaign%3DVRLC01%26utm_medium%3Dorganic%26utm_source%3Dlocal |
| Categories : | |
| City : | Vila Real |
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Fernando Machado on Google
★ ★ ★ ★ ★ Très déçu de Europcar :
1- on nous donne une voiture avec 128000 km , en sortant de Porto après 20 km en panne, j’ai téléphoné à la centrale à Lisbonne, on me dit ( on s’occupe de tout) nous sommes restés au bord de l’autoroute en tout cas pendant 2h20 , le taxi est arrivé assez vite mais la dépanneuse c’était une autre histoire. Nous avons été rapatriés de nouveau à Europcar à Porto, on nous a donné une nouvelle voiture, celle ci après le deuxièmes jours nous demande un service ???? ( indications sur l’ordinateur de bord) . Alors au lieu de rouler avec, aillant peur de casser quelques choses, j’ai retéléphoné à la centrale à Lisbonne : on me dit de la ramener à l’agence à Vila Real qu’ils vont s’en occuper . Je prend contact avec l’agence, je fais rendez-vous pour 14h30 , on me reçoit à 14h50 . Et on me rend la voiture à 16h30 ( on me dit que ça va environ 30 mn)
Bref conclusion ; 2 après midi de perdue sur les vacances, pour des problèmes qui ne me concerne pas , les services de leurs voitures peuvent être fait entre deux réservations, une panne encore je peux comprendre, mais que pendant ma location je dois aller au garage pour un service.... expliquer moi ?
J’ai envoyé un e-mail de réclamation à Europcar service clientèle . Mais rien...
 Very disappointed with Europcar:
1- we are given a car with 128000 km, leaving Porto after 20 km down, I phoned the central Lisbon, I'm told (we take care of everything) we stayed on the edge of the highway in any case for 2h20, the taxi arrived quickly enough but the tow truck was another story. We were repatriated again to Europcar in Porto, we were given a new car, this one after the second day asks for a service ???? (information on the on-board computer). So instead of driving with, afraid to break a few things, I called the power station in Lisbon: I am told to bring her back to the agency in Vila Real that they will take care of it. I make contact with the agency, I make an appointment for 14:30, I receive at 14:50. And I get the car back at 4:30 pm (I'm told it's about 30 minutes)
Brief conclusion; 2 afternoon lost on vacation, for problems that do not concern me, the services of their cars can be done between two bookings, a breakdown still I can understand, but that during my rental I have to go to the garage for a service .... explain to me ?
I sent an e-mail complaint to Europcar customer service. But nothing...
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Joaquim Miranda on Google
★ ★ ★ ★ ★ Não esclarecem bem o cliente em relação ao preço final a pagar, nem outras dúvidas, a fatura demorou mais de uma semana....
They do not clarify the customer well regarding the final price to pay, nor any other doubts, the invoice took more than a week ....
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Luiz Costa (Tito) on Google
★ ★ ★ ★ ★ A localização é boa e bem tranquila de achar, próximo às principais paradas de ônibus. Os funcionários são bem atenciosos e buscam sempre tentar solucionar eventuais problemas. O Carro veio sem problemas e com ótimo custo benefício comparado com as concorrentes. Enfim, para a região, sem sombra de dúvidas que é a melhor opção.
The location is good and well laid out, close to major bus stops. The staff are very attentive and always try to solve any problems. The car came without problems and at great cost compared to its competitors. Anyway, for the region, without a doubt that is the best option.
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Sonia Da Silva Guedes on Google
★ ★ ★ ★ ★ Nenhuma organização, falta de comunicação com o cliente, chegar e o produto não estar disponível quando já estava tudo finalmente reservado, ...
No organization, lack of communication with the customer, arriving and the product not being available when everything was finally booked, ...
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Always learning on Google
★ ★ ★ ★ ★ Processos de aluguer super complexos.
Super complex rental processes.
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Carlos Costa on Google
★ ★ ★ ★ ★ Muita simpatia e profissionalismo.
Lots of friendliness and professionalism.
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Melii A on Google
★ ★ ★ ★ ★ quick and easy
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Danny Marian on Google
★ ★ ★ ★ ★ I came after a slight accident with my car (rented elsewhere) and they were very helpfool and skilled in fixing my broken mirror. Thank you good people.
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