Farmácia Avenida

I booked a medicine here and I am waiting to be called today. 3 months passed.

Good service

Effective service and privileged location! 5*

I have been to this pharmacy several times and the service has always been impeccable and the service quick. I recommend

Employees Simply. Open until 24 hours.

I went yesterday 5.01.21 at 14hoo to the pharmacy, since I am a regular customer. I mentioned at the counter that I wanted to make a suspended sale of a drug for which I had no prescription, but that it was customary to buy it at the pharmacy Avenida. The staff said there was no problem. When the employee went to check the medicine in the system, she said that it was a medicine that was sold out at the distributor, but that the pharmacy had it (I asked the employee several times if the medicine really existed in the pharmacy), but that given this situation, it could only be dismissed if it had a prescription. I explained that I would go without taking the medication and that this era continues, and it cannot be broken without the doctor's consent. I tried to call the doctor at the pharmacy, but he didn't answer me, and he happens to be a client of this pharmacy too, and I know that because I live with the doctor regularly. I reinforced my opinion with the employee and insisted that she be dismissed, and that she saw no logic in the information she was giving me just because it was an exhausted medicine at the distributor. The employee later said that if a customer with a prescription appeared after I bought it, I didn't have to dismiss it because I would have taken it. What logic is this !!!! He said he was going to another pharmacy that was also a customer and I went to vila nova de gaia, outside my area of ​​residence which is the port, which dispensed me with the medicine since I was a regular customer, and that he informed me that he could do it because I had already bought that same medicine at the same pharmacy. I mention that I like the service that I have always had at the pharmacy Avenida. Would the employee be mistaken or are these the rules of the pharmacy Avenida? This complaint is not related to the attendance of the employee who was respectful but to the rules of the pharmacy that she transmitted, and that she represents. I would like you to check this issue internally, so that there are no more situations like these, and to improve the quality service of the pharmacy. The medication I ordered is a continuous daily intake, which, in order to be suppressed, follows a phased weaning. The date of my trip was 5.02.21 and not the date I mentioned at the beginning of the communication. As best regards Elsa Costa

I ordered a product from Farmácia Avenida. They were extremely helpful, order delivered with all agility and promptness. I still get a treat. Very grateful! They certainly won the customer. Also take the opportunity to be well attended by this pharmacy. Reminder: Order was placed online.