FreakinCorals
About FreakinCorals
About us:
Welcome to FreakinCorals! An aqua-culture online coral shop, which is driven by the motivation to supply you with healthy, high quality, and truly amazing corals from certified and fair trade worldwide coral sources.
Why FreakinCorals?
Our coral store differentiates itself from others by offering a high-quality setting for rare and hard coral care and propagation, industry standard shipping techniques, high-quality color reliable photos and a personalized pre- and after-buy costumer service.
Our Coral Guarantees…
Photography:
From hobbyists like you, we have learned that choosing a coral without seeing it could be a little risky, as we set high standard photography standards to fully guarantee that you receive the coral as you have seen it online. Our photos are taken under 17K and 20K light, over black rack support and have no further digital treatment.
Healthy:
Our corals pass through a tight regimen within our facilities before being sold that guarantees pest-free, fully adapted to aquarium life and perfectly healthy corals for shipping.
Shop Adress and Schedule:
Rua João Freitas Branco, Loja 25A, 1500-714, Lisboa, Portugal.
Schedule: Monday to Friday, from 13 to 19:30h. Saturday from 10 to 12 and 14 to 18h.
Legal Information:
NeptuneAdvantage Unipessoal Lda. VAT: PT515494496
Rua Direita, nº259, 2785-157, São Domingues de Rana, Portugal
Contact FreakinCorals
| Address : | R. João de Freitas Branco 25, 1500-359 Lisboa, Portugal |
| Phone : | 📞 +99 |
| Website : | http://www.freakincorals.com/ |
| Categories : | |
| City : | Lisboa |
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Ricardo Afonso on Google
★ ★ ★ ★ ★ Excelente atendimento!
 Excellent service!
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João Canena on Google
★ ★ ★ ★ ★ Serviço e produtos 5 estrelas
5 star service and products
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Jose Calheiros on Google
★ ★ ★ ★ ★ Atendimento fantástico, pessoas que sabem e percebem do que vendem
Fantastic service, people who know and understand what they sell
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DaViD _ CaPiNHa (D_C) on Google
★ ★ ★ ★ ★ Loja recente, bem localizada, uma boa disposição dos produtos assim como o bem cuidado com todos os "vivos" (peixes e corais).
Loja 5 estrelas, aconselho.
Recent store, well located, a good disposition of the products as well as the good care with all the "living" (fish and corals).
5 star shop, I advise.
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Paulo Fernandes on Google
★ ★ ★ ★ ★ Um pouco caro nos produtos
A little expensive on the products
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Rui Durão on Google
★ ★ ★ ★ ★ Os animais parece que estão mal alimentados pois nota-se os ossos deles.
The animals look like they are underfed as you notice their bones.
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Lee Thomson on Google
★ ★ ★ ★ ★ Amazing service, everything arrived fast and very well packaged, highly recommend
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Daniel Bird on Google
★ ★ ★ ★ ★ If you don't run into any issues or you visit in person then they are probably a great service (as you see from the other reviews).
If you do have any issues, I found their customer service is slow to respond or doesn't respond.
Their DOA guarantee does not cover delayed delivery so you are taking a gamble when you order online.
Other online vendors are shipping corals with a superior quality of packaging - the thickness of the foam box from Freakincorals is about 2.3 cm (vs 4cm from some other vendors) and the corals are packaged in tall bags that, with my deliveries, fell over in the box, leading the coral to hit the interior wall of the box during shipping.
I was offered store credit for the corals that were killed by the delayed shipment. But after paying another 50 euro in shipping and a slow communication to figure out how to practically use the store credit, the delivered coral was very different from my expectations.
At first I believed that the wrong coral had been sent. It is a very different colour to the website photo and to the coral of the same variety I received in the original order. And several months later the same WYSIWYG is still on their website. But Freakincorals did reach out in response to the original version of this review to explain that this was a website error.
You pay for a UPS service that offers a money back guarantee if your delivery is delayed but you shouldn't expect to be able to get that money back. As the recipient, UPS does not allow you to make that claim so you are reliant on FreakinCorals to make the claim and they tell me the claim was rejected.
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