Hospital da Luz Póvoa de Varzim

Wasting time and money. In 2 specialties that should have a 1-hour consultation, as stated in the Doctors' Order, it lasted 10 minutes. A complaint to the aforementioned Order follows. I was sorry to pay for the consultations. I don't want to lose my reason but I want justice. Stop stealing and Be worthy of the Hippocratic Oath!

I was operated on at the beginning of February in this hospital unit and I was very pleased with the way I was treated by the excellent professionals who work on the 3rd floor (hospitalization). Thank you all

Floor 6, endoscopy and colonoscopy, very helpful and friendly nursing staff. Good reception from the user, as well as after the examination, the follow-up was always done with sympathy and professionalism. Thank you Hospital da Luz Póvoa de Varzim.

I went to this hospital for an examination. The exam was passed by the sns family doctor in digital format. On the day of the exam, I am informed that they do not accept requests in digital format, only in paper format. I would have to come back with a new request or pay for the exam. Due to lack of time I chose to pay the exam passed by sns. To be reimbursed, I have to go to the family doctor again so that he can issue a request that can be printed and go back to this hospital.

Today, 03/10/2022, I was at the hospital to do an ultrasound on my 7-month-old baby's neck, which was scheduled for 4:40 pm and was performed at 5:50 pm, apart from the delay, the lack of respect from the doctor ( if you can call yourself a doctor), Dr Ana Galiza Carneiro, did a 2-minute ultrasound of the baby's neck. Her service was horrible, super rude, harsh and rude, and that even to serve a dog I believe you have to have a minimum of education, which Dr. does not have. I advise that the hospital should give a better attitude to the "doctors" who are part of the clinical staff.

I would give 5* if less than 24 hours of having to travel and not for fun I do an antigen test in the early morning and if I didn't return to the hospital I would certainly be waiting for the certificate until the time of travel. When I checked in in the morning to take the test I was asked a series of questions including my email (which was verified and confirmed by me) and at the same time I expressly asked them to include my passport number to be accepted for travel. I saw the nurse write all these details on paper. After more than 5 hours waiting for the email with the certificate I went to the hospital and was informed that the certificate should have been sent by email. But nothing has been sent to me. The employee was helpfully and impressed me the same. When I get outside I remember checking the details on the certificate and noticing that the passport number was not included (only the first two letters). The same employee immediately tried to deal with the matter, but to my astonishment I hear another lady (who must be just another person waiting for the end of the month) say loud and clear with extreme arrogance "he (and look at "he") did not give the passport number". First how did SHE know whether or not I gave the number? It wasn't this lady who gave me the test in the morning, just for reference, it's the same lady who goes to pick up the tests at the car park. It's very easy to shake off your coat and throw your mistakes at your customers. I could never forget to ask for the number to be included because without it I would not be allowed to travel. The customer pays and still has to listen to insults from those who just don't care about the others. Lucky for her, I was more focused on solving my issue because she got rid of a complaint in the complaints book. But I must inform you that even the error in the passport number was detected by the receptionist because she noticed that someone typed the two letters and didn't finish. This is called professionalism and acumen. The receptionist there tried her best to correct the mistakes of her other colleagues and as promised she sent it to me by email when the passport number was included in the certificate. It is a pity that after my first experience with your hospital I have to leave a huge complaint. I will have to return to the country where I work and as I said previously I will not go on vacation I will work and if something fails I would risk not traveling and aborting all the plans I have there. There were two errors for the same case! It is not to be happy very certainly.

After hearing on the hotline what happened in that hospital I can only say it's a shame! They run with a mother after a day of cesarean section for being infected with covid19 and this couple paid for the delivery and accommodation, imagine the opposite, it remains to be seen if she was infected inside the facilities since the couple carried out the test before. They still say bad things about the SNS this was the one who supported it. I think the covid is hurting a lot of people's heads, if the hospital is unable to close the door