Hospital Lusíadas Lisboa - R. Abílio Mendes 12

Incredibly weak Post-partum support. I wanted to breastfeed my daughter but no one from the doctors to the nurses helped me on the process. They didn’t explained anything to me while it was my first child. When I asked for help, the nurses just came and pinched my nipple without explanations nor tactfulness. I asked to see breastfeeding specialists that I knew worked on the hospital - they said they didn’t know them. I requested to get a breast pump but they never gave it. I have always strongly respected medical decisions but I could see there that they were sabotaging the situation because it was easier and less time consuming for them. I don’t understand how this is possible while the benefits of breast feeding are so well known ?

Appointment rescheduled for the 3rd time last week at 11am for an X-ray. The first time: I arrived at my scheduled appointment I waited over 45 minutes…I rescheduled my appointment as I work and didn't have the luxury of time. The second time: Same story.. waited for 40 minutes and rescheduled my appointment as I work. The third time…same story but things got worst... I took a number to register as usual (the number 100) and the screen number was 83!!! Waited for 30 minutes and the number went up to 86!! Are they kidding me????I had to wait for over 2 hours for my appointment ?? Plus, the reception area didn't have enough seats for all the patients that kept checking in. In this overcrowded space the nurses had to scream their lung outs with each patient's name, and every 10 seconds hearing the annoying screen sound of an announcing booth number…the total chaos. It was my third and last experience at Lusiadas Hospital that quotes "With nearly 20 years of experience, our goal is to provide the best available resources and means to our client" but isn't able to respect the waiting time outline for booked appointments… IF you are planning to pay them visit take the day off from your work arrive 30min before to be sure you park your car and finally be very patient!! It will be only fair to mention the kindness and professionalism of all the receptionists even if they look exhausted. One of the girls was so sick (coughing and sneezing )that made me wonder how come her responsible is allowing her to work in her condition and putting the employee in a delicate and dangerous situation as well as other sensible categories of patients (babies, elderly etc)

Supposed to be one of the better hospitals. Has excellent care by top surgeon but services of hospital rather poor compared to other countries. Food abysmal; WiFi poor; decor of overnight rooms rather sad. But do not want to complain when so many people do not get access to this. Just info so perhaps the hospital makes a better effort.

Unreliable - they told me I could come and pick up my radiografia results on Monday. When I went there on Monday the results were not ready so I traveled there for nothing. Respect people's time please! Three stars because other than bad service they seem to have a really good and modern hospital with advanced equipment - and many of them speak English.

Did not had to wait do my check in or to be seen by the doctor, who was very nice and helpful.

I wouldn't recommend to an english speaking foreigner in Lisbon - Although I was told the doctors were fluent in English I was met by the very opposite. It was extremely hard to communicate the necessary details to any member of staff, and to add the reception staff weren't the most welcoming or accepting to say the least. And finally, they also don't accept many international insurances which is a complete inconvenience.

Childbirth - This hospital is sick. Pick this hospital if you want a csection on a Friday at 4pm. They will be proud to inform of their high levels of intervention. Do not turn up in labour. They will state you are not booked. The staff are not caring as the leaders are not loving of their staff. It’s a horrible place to give birth. Rooms are nice, but that’s not what you need for childbirth. If you want a low intervention delivery, go to hospital St Antonio, same group, warm, caring, outcomes/patient focussed. The team really are able to function in support of you and they are a happy crew.

They came up with an invoice for me to pay and send debt collectors after me - without a way of contacting them and not responding to my attempts to contact them. I went there on 07 October 2021. I left after paying the invoice presented to me. On 06 November I receive a text message asking me to pay another invoice which was also issued on 07 October 2021. I tried contacting Lusiadas to ask them what this invoice is about - and how come I was not asked to pay it on the day when I was there and paying for the service they provided for me. No one picked up the phone, and no one answers to my emails. Now I receive an email or a text message asking me to pay an invoice - which I have not seen yet. It has not been sent to me neither via email nor via a text message. This is unacceptable and it brings a lot of unnecessary stress in my life.