Hospital Veterinário de Lisboa

They took good care of my dog, it was a quick sterilization and she is recovering very well ... Service and readiness are great! Thank you and Lucy thanks you now ?

Unfortunately in the last two years, with very few exceptions and in very few moments, I don't have good evaluations to make. The clinical picture is not stable, there is hardly any truly experienced and dedicated doctor who stays there for a long time... and I have already met in this hospital (3 years ago) very good clinicians. There is no adequate and experienced clinical supervision to guide and accompany the professionals who are there. There is also very poor compliance with the stipulated times and I am referring to the first appointments of the day - 10 am - as was the case again today. The prices are completely inappropriate for the quality of training and the type of care they provide, in a place that calls itself a Lisbon Veterinary Hospital - which has absolutely nothing as a private hospital, as it is not the title they enjoy from other times! I am very sorry for the loss of identity and the serious and secure follow-up that we have already had with our dogs in this place.

I don't give stars because they killed my healthy 9-month-old cat. He did a suture with a tobacco bag (on a Friday) when at the time of observation, sedated, there was no problem but based on his history (from November last year ... six months later) they chose to do the suture in the same . On Sunday he was hospitalized because he was unable to defecate and had already vomited 3 times. In the emergency department there was only one person who was unable to carry out examinations or treatments without the help of others. The cat was nervous. With my help (the tutor), only one injection was given to suppress vomiting. He was admitted to observation since 22:50 on 05/02/2021. He came in with little reaction and I was told that from 08:00 in the morning that more doctors would come and that the first thing they did was to see the hospitalized patients. I asked what time I should call and was told that they would call me with news. I called around 12:15 (03/05/2021) and I was told that the doctor was busy with a "kitty". I thought it could be mine and they recommended calling in a few minutes. At 12:59 I called again and I was told that the doctor was with my cat and that she was calling me after the exams. It was 3:00 pm and no one had said anything to me yet. My cat had been hospitalized since 10:50 pm the previous day. I called (again!) And on the second attempt, someone who said that he had vomited with blood, that he actually had a lot of feces housed, that he was on a drip, that they were going to start the treatment and give him light food. I asked if I could not bring him home that day, they said no, that there was no indication of discharge and that I could not visit him, they would not allow visitors to enter, just in case of euthanasia. Then I asked what time I should call to find out more news and as they were still waiting for the sedation given for the x-ray (sedation for the x-ray ??) to pass and they could give food, they answered to call at night around 10 pm . As they had not yet told me what kind of treatment they would give (it could be babygel or washing) I called at 17:24 and the answer was that the Doctor was busy ... to wait ... they put me on hold until the call dropped . I called again at 17:30 and once again they said that the Dra was busy and that it was better to be the one to call me. So that I don't stay on the phone waiting. She said she was supposed to call me because I hadn't spoken to her yet, she had called several times (including at night, between 03:00 and 04:00 in the morning) and that they either didn't answer or said to call back and that nobody cared. That my cat was hospitalized since 22:50 the previous day. When they called me (it was 6:01 pm) it was to say that he had died of a cardio respiratory arrest. That he had been nervous when trying to grab him and that he had suffered a cardio-respiratory arrest. They had tried to revive him but to no avail. It is up to you if you want to go to this type of veterinarian where they neglect the animal's needs and where they make diagnoses and present budgets without observing the animals. On the day of admission I was charged a security deposit of 150 euros + 50 euros for consultation (it must have been the injection to suppress vomiting). I paid 200 euros (at the end it was 139 euros and whatever) on Sunday and Monday at 6:01 pm they said the cat was dead. A healthy cat, with no inherent pathology. A baby cat that I had picked up from the street a month ago. Vaccinated, chipped, LOVED. I will make a complaint to appeal to everyone who has bad experiences that I write in the complaints book. Animals have rights.

3 trips to the veterinarian to treat my grd friend for a skin problem, take it €300, to have any conclusions I would have to spare at least another €300. Collect samples for analysis, paid, ups we have to break, ups paid, we have no conclusion, we have to pay more. The service is fantastic but then it hurts a lot, whoever doesn't get possibilities has to leave the animal in suffering. Example, 4 lamellae of 8 pills each takes €88.

String of errors got my dog ​​in! I took my dog ​​with a problem of stones in the bladder and urethra, the dog was totally stable. In the first procedure, they didn't anesthetize properly and he screamed like I've never seen him. When performing the surgery, they discovered that the catheter had twisted inside the urethra, making the surgery more complicated. The other day after something happened to the caterte again and they had to take it out ahead of time. Upon visiting, I noticed that the dog was excessively sedated and seemed to be retching. As soon as I got back home I got a call telling me that he had had a respiratory arrest from aspirating vomit. They intubated, but the dog couldn't resist. A string of incompetence errors killed my dog I don't advise this place even to my enemies