Insania.com

Today I received my electric treadmill, it came quickly, everything was well packed and working perfectly. I recommend the service and care.

I bought a wall heater online that never worked as it should. despite the low power of the equipment, the resistance was always switching off. nevertheless, the device's fan started to make noise to the point that it couldn't even turn on the device. I made a complaint, a note is sent asking me to return the device for analysis, and I am required to pay the postage for this return of a clearly damaged equipment. Bad customer support.

I placed an order for 2 items in this company. I paid for it and I get a tracking link from Nacex. The day of delivery of the order has passed and I send an email to Nacex informing that the delivery order has been canceled. Contact Insania who tells me that one of the items was broken. In the reply I mention that at the time of the order there was no breakage information and I sent some prints to show that the articles were not marked with out of stock (as with other products). I ask if they can exchange for another similar product but I was informed that there was no stock (I confirmed that they were not marked as out of stock). I asked for the money back for that product out of stock. I get a new link from Nacex saying that the delivery was going to be delivered. The delivery day passes and nothing. I contact the carrier that informed me that the order was canceled. I get in touch again with the insinia that informs me that it doesn't have the size of the product that I chose. Fed up with this situation, I asked for the money to be refunded using the same payment method: MB Way. They say that by internal policy they do not know money refunds by MB Way, only by transfer. I went ahead with another return solution: postal order. I await developments by the company. I just wait for the resolution of this confusion to make a complaint in the complaints book. Summing up and concluding. If they buy at Insinia, they run the risk of knowing that something prevents them from receiving the order by the carrier because Insinia sends a message with the shipping number and tracking link from Nacex. They fail to inform customers that items are missing. In the current times with access to calls and email, customers are not informed of their laziness or negligence. In the midst of all this I have to congratulate Nacex, who responded very quickly to the 2 contact requests I asked them. A good surprise in the middle of so much bad. Insania will never buy you anything again ....

I placed an order on the website of an electric lunch box on the 4th of January and made the payment by Mbway on the spot, the product was (and remains) in stock on the website. Friday the 8th had not received any order or any notice / justification for the delay. I called to inquire about the order status and was told it would be delivered between the 8th (the same day, Friday, and 11th Monday). After my call, an email was sent to me informing me that the order was overdue. Today is Friday, January 15th, and I still don't receive an order or notice / justification. I had to call Insania again to have information about the order, where I was told that it MAY be delivered next Monday or Tuesday. "Deliveries 24h" and after 2 weeks neither order nor justification for the delay. Very dissatisfied with the company and I will cancel the order as soon as possible.

I hereby show my dislike for this company and warn you to be careful, I purchased a new electric treadmill on January 20th to which I reported the company on the 23rd of the same month that it was damaged, after 2 months of several phone calls. and emails collected the same, always without any answer, the weeks went by and nothing (through several phone calls and emails) until after another month they send the supposed treadmill to be astonished when I open the box and see that a treadmill was used with everything loose inside missing the screws everything scratched including broken parts and lack of assembly tool, whenever you call whoever answers does not know what to say by the way they even show shame for the company they represent. I send some pictures to see how this company treats customers. This company is on the market deceiving customers

Fast delivery of the order (less than 48 hours). Right equipment and in excellent condition. Thank you for your attention and speed.

I went to visit the Parque das Nações store on Tuesday, November 23, I went and bought a display item from the store.. A control support for the sofa... Arriving home, I found that the item in question, in addition to being of poor quality, did not it was for my sofa. So I asked my husband to go to the store as soon as possible for the return of the item and a refund. What he was told is that the item in question had to go to the store in Porto. So I can make a refund.. When the item I bought was in the shop in Lisbon.. And it was on display... Today I called to ask when the money for the item would be debited.. Since they already have it the item back in the conditions they sold me... I was told it will take at least 20 working days... To be refunded... They can only be enjoying themselves... Because according to what these gentlemen say, I have to wait for the item to arrive at the store in Porto Having said that, I can only say that it was the first and last time I bought anything from this store.. I do not recommend it to anyone If I could give 0 stars.. I would have done If the money doesn't show up in my account by the end of this week.. I will go to your store and write in the complaints book.. Because what you are doing is not correct.. In the refund policy Regrettably they lost a customer... or even more...