Inspira Liberdade Boutique Hotel (previous Inspira Santa Marta Hotel)

Great hotel with great staff! We spent few nights there during the summer, and still it is one of the best memory from our honeymoon. Thank you again for the nice welcoming champagne and sweets (we mentioned previously we are on honeymoon), and we kept also your lovely note that you wrote us. Special thanks for Joao (reception staff) who helped us with covid test searching very conscientiously.

Stayed in room 408 for 5 days Location was perfect to all must see places Rooms are Nice clean and spacious (see photos) Hotel staff did accommodate a room switch because my safe did not work and my room was on the second floor very close to the street and my room could be easily climbed in thru the window. I did have a problem with the service at the bar on day 3 after receiving excellent service on day2. At first it was a party of about eight ppl and me, about 30 minutes at my arrival another couple came. I ordered my food and received it fairly quickly. This is where the trouble began. I sat in my table for about an hour before anyone checked in to see how my meal was going or to ask if I needed anything, water or cocktail…etc After I finished eating I spoke with a manager and told him I was disappointed with my service and u felt ignored as i watched him, along with two other servers wait hand and feet on 10 white people and i was the only person of color at the bar. This is when he told me that no one came over to me because I was texting on my phone and “I look like I did not want to be bothered”which is a lousy excuse for poor service and ignoring a customer. I spoke with the hotel manager the very next day and told him exactly what happened. He was very kind to me and apologized for the bar managers actions. After a day out of touring the city, I came in my room to a hand written apology note from the hotel manager.

Gd awful bed! Had to change rooms and still could feel every spring in the mattress. billed as a boutique hotel but dirty carpet and a kinda cheap in style from the floors up . Also even though I asked a few times my only choice was a room that is flush with the street/ like a store front. Very uncomfortable. Either I’d have to seal the window shades and be plunged into darkness or change while anyone walking by could see me … not ok! The staff was all very nice . And having a spa also but it’s low end for sure ( stayed in a hostel with better beds than here..)

Wonderful experience at this boutique hotel. Look out for deals on their website to get discounted/free massage treatments with booking. Tasty breakfast and very helpful staff. Rooms are small but well equipped and clean. Great location in the city center.

Fantastic Hotel. We spent a few days here and couldn't be happier. They have their own parking garage connected to the hotel and the use is included in the rate of room. The rooms are spacious and well lit. For myself the bed was perfect and I slept extremely well. The breakfast was very good, as well. A big shout out to the staff, who is highly motivated. The first day we preordered the vegan option and in the morning they served us insane amounts of food. It felt a bit like they looked what they had and served us anything that was vegan, even when it wasn't really 'breakfast food'. We felt really bad that we couldn't even finish half of it and the next days we didn't order that option because even the normal buffet has a decent selection of vegan options. The only bad thing about the breakfast was the terrible coffee, that at one day, tasted and looked like weak tea. Without telling anyone the staff realized how we reacted to the coffee, rushed to our seats and and were eager to serve us fresh, excellent coffee from the kitchen. I can't overstate how excellent the staff was. From start to beginning each and every one of them seemed to genuinely happy and proud to work at the hotel. One day, at the breakfast again, the kitchen was understaffed and you could tell that the personal had issues to keep up with the work. Within minutes people from the front desk rushed to the breakfast area and started helping their colleges until the situation was under control... And it goes on like this. I really hope the management is aware of how lucky they are to have staff like this. Because of their dedicated work situations like the ones described above didn't taint the excellent experience we had. Thank you, if possible I definitely come again

The hotel is very nice overall. Large room and bathroom. Some facilities were closed due to Covid but it didn't particularly bother us. Room service can be improved though. They ask you to only put the towels you want cleaned on the floor, we did that but didn't get the replacement towels.. our shampoo dispenser wasn't filled for two days after it emptied. Details like these can easily be improved an make the stay be perfect. I loved the location so much and the stuff was welcoming and smiling all the way. I would recommend.

The worst customer service experience I've ever had. I had booked the jacuzzi suite and the first one was broken (leaked), hence they moved me to another room. There the electricity was broken and the minibar warm etc. After this was turned on also the jacuzzi here didn't work (bubbles). The front desk told me I would only have to pay for a normal room and at the check-out no one seemed to know about that and apparently someone checked and the jacuzzi worked (about which I was not informed). Then they wanted to expense me my massage which never happened. Since I was in a rush I had to leave and didn't even receive my invoice until today. I would much appreciate to receive at least this.

It was a lovely stay this past weekend! The room was super clean with lovely amenities. It was for my birthday and the gentleman at the front desk was kind to leave me a small cake. The hotel is located right at the center. There are plenty of bars and restaurants nearby. The spa was amazing, I had a facial and my husband got a massage. The spa employees were welcoming and super professional. Thank you all for your hospitality.