McRent Lisboa
3.6/5
★
based on 8 reviews
Contact McRent Lisboa
| Address : | Estr. da Granja do Marquês 99, 2710-142 Sintra, Portugal |
| Phone : | 📞 +9878 |
| Website : | https://www.mcrent.pt/aluguer-autocaravanas-lisboa/ |
| Categories : | |
| City : | Sintra |
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Kate Fryer on Google
★ ★ ★ ★ ★ We hired a motorhome from MCrent to do a bit of surfing along the coast in October. We found them really helpful and attentive. They stayed open late for us when we were delayed in picking the motorhome up, they took us through how everything works, explaining it carefully and were on call when we had any questions. We got all our deposit back on the day we returned it. I'd recommend using these guys :)
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Balazs Orban on Google
★ ★ ★ ★ ★ BEWARE of Mcrent and its partners & franchise businesses. All of them have the same dishonest policies. ífinf out yourself... read into reviews.
Be prepared MCRENT will try to charge you with false trumped-up reasons and deduct it from your security deposit.
The least you can take for granted is an ill-mannered customer handling. If any problem arise durimg your rental be prepared to take care of them yourself. If you complain you will be treated in an inadmissible way. For details READ FURTHER ....
Their RVs are not well cared for .. serach the net and read other reviews too not only mine Rental stations across Europe are listed separatly and read reviews, observ rating in detail). Don't run into the mistake we run luring yourself into they they are reliable and honest.
Our camping van had sinks completely clogged. The fridge did not work for 4 days. This is because the business did not give proper advvice, directions when handing over and did not help to restore the problems turning a deaf ear. After a ton af call and emails and basic useless advice, we had to take care of these problems ourself by seraching the web for long hours / days. We were not compensated for this shortfall despite having asked for. Obviously incopmetent and irresponsible handling was denied. We were taken for liars and idiots. When returning the van, they denied to make record about these issues and behaved in an inadmissible rude and unethical way. They did not, won't bother to answer our email requests for compensation. IN CONSTRAST they have returned 200 euros less from the security deposit giving fake, false reasoning. Once more.. read other reviews... Be prepared MCRENT will try to charge you with false trumped-up reasons and deduct it from your security deposit. .. AVOID AT ALL COSTS!!!
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Markus R on Google
★ ★ ★ ★ ★ Get your hands off!
We rented a camper and the fridge didn't work. 1 week without fridge. No service!
Additionally we had a slight scratch from a branch of about 10 cm. This was charged us with 907€ !!! - rip off!!
Never again with McRent!
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Germain SIGETY on Google
★ ★ ★ ★ ★ Terrible experience. I rent a camping car in July 2019, the agency will rent you a vehicle for an important amount, then after they let you alone. If you have any question, they simply do not respond to your phone calls. They do not help you with tolls, details of your camping car, etc. They have no sense of service. I advise you to avoid this company.
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Justin Swiel on Google
★ ★ ★ ★ ★ I completely agree with all the other negative reviews.
I was charged 1000EU for the replacement of a wing mirror and 2 minor rear bumper parts, which did not need replacing.
While returning the vehicle I was informed that a quote would be sent to me and I would have to agree on the charges before the completion of the work, this did not happen.
I did my research and was able to find the OE parts for half the price.
It's saddening that my experience had to end this way after visiting such a beautiful country.
McRent was chosen for me by a third party rental site, so I did not have a choice of the supplier. In the future I'll be sure to deal directly with reputable honest companies.
Additionally, it took me 1.2 hours to receive the vehicle and there were more staff than clients. I do have to say that the gentleman who finally helped was great.
I would give 0 stars if this review would let me.
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Dominik K. on Google
★ ★ ★ ★ ★ Rented a camper at Parracho Store / McRent. Handover was good and all employees were nice. Till end of our vacation we recognized a lot of smell. After some time we recognized that we had a water leak and mould in the bottom / floor of the car. We called McRent and they told us to come back because we were near to the station.We had to cancel our vacation 1 day earlier. The stuff was very unfriendly and the rest 2 hours in lunch break. She told us that we could be lucky that she is opening for us.... So no chance to discuss a customer friendly way to handle that issue. for sure there is probably no failure on mcrent side about the water because the vehicle was completely new. So it seems to be a construction failure from beginning on. But the issue handling and customer service was very bad!
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Felipe Recart on Google
★ ★ ★ ★ ★ Terrible experience. Reservation LSB14890. Minor incident with caravan and I was charged EUR 277. I had a safety deposit of EUR 500, so the remaining EUR 223 should have being refunded, but after 2 years of complaints, this has not happened. This company has zero empathy and no willingness to help customers. Not recommendable.
Below McRent states that they did the deposit. I've shared my bank account statements and even my bank told them that we did notreceive the deposit. The experience is really bad so far with McRent, not recommendable.
The experience with McRent continues to be extremely annoying. Very unprofessional how McRent disengages from their responsibilities and asks me to contact their Bank and Central bank to solve this issue. It is McRent's responsibility. I've even shared my bank account statements to prove McRent that I've never received the deposits.
Dear McRent, amazing how you answer through here and not by email, seems that reputation is important right? I've already sent my bank accoun statements, please seriousness in your reply.
Completely not recommendable
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Stas Tishkevitz on Google
★ ★ ★ ★ ★ We rented an Auto-Caravan and traveled to south of Portugal. When we got stuck McRent's Corina was amazing and quickly found a solution for us by sending Vitor with a new Auto-Caravan that arrived after 3.5 hours!
Great service and kind staff, thanks a lot!
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