My-TicketShop - Av. Sá Carneiro 38

don't rent scooters here or anything else really. they are only trying to scam you, their insurance is a joke and you won't get your deposit back. it's better to use Uber or taxis than pay 100$ as deposit here. i wouldn't give 1 star if i didn't have to.

Where to start? First of all this is a complete and utter waste of time and money. One of the worst experiences we have had on holidays. We highly do not recommend this place. PLEASE AVOID! We booked a benagil cave tour in Albufeira. The bus picked it us up and we drove to Vilamoura, where we checked-in for the boat. We were told to return at the meeting point at 15.25 to be escorted to the boat. We showed up at 15.22 and waited. After a few minutes (15.27) we realised that something was wrong and the boat guide was not to be found. We ran up and down the marina to find our group/ the boat with no success. We went back to the meeting point and found the boat guide. After a few minutes of disagreement we asked to talk to his supervisor to change our tickets for another day. The supervisor insisted that was our fault without being present at the location and then refused to talk to us after hanging up during a call. We tried calling back several times without getting an answer. We tried again to talk to the boat guide and he recommended to go back to Albufeira and solve the ticket issue at my ticket shop office. We waited in Vilamoura several hours to travel back with the bus. The bus was overbooked which resulted in more delays. When we are in Albufeira, we went directly to the my ticket shop office, where we talked to a pleasant lady. She wanted to help us and change the tickets but needed confirmation of her supervisor (the same lady we talked to on the phone) but she refused her request and once again refused to talk to us. After a lot of back and forth she finally agreed to talk with us on condition that we will leave after. On the phone I tried once again to explain the situation but she was not interested at all and was extremely rude. She said they were fully booked but I could hear her taking booking with someone else. When ask about this she replied at you already payed and I do not need to help you. Adding that she runs a business and not a charity and ending the conversion by simply putting me on hold. After few minutes on hold the lady at the office said that it was pointless to wait because she will not re-enter the call. We decided to leave the office without getting our money back or getting the trip re-booked. In hindsight it makes sense why they do not accept credit cards since card payments can be disputed and stopped. We concluded that this is a complete scam. Best regards couple from Norway

Booked and paid for private airport transfer. They tried to get us to share a car but we insisted on a private for the extra €7.50. When the car arrived it was shared. Ripping people off just as they leave the country is not good practice.

Lies, bad service and broken scooter After my girlfriend and I rent a scooter, we started our planned tour. Unfortuantly, our scooter caused a first incident in the first 10km. The electric starter stopped working and the kickstarter also caused issues. So we had to call the ticketshop office for help. The lady at the ticketshop wasn't very helpful and didn't care a lot, but after 3 - 4 phone calls, she finally sent someone for helping us. The guy came and convinced us, that everything is fine (even the battery was broken) and that we can use the kickstart. We tried it 3 - 4 times and it worked after some tries. So we continued our drive. Around 15 km later, the scooter stopped working again and the kickstarter also stopped working. A very helpful motobike driver tried also to start it via kickstart, but he also wasn't successful. So we started trying to call the ticketshop office again. This time, theere was no person at the ticketshop hotline. So we called the shop and the guy promised us to send someone (we were only 25 km away). After one hour of waiting in the heated sun with no shadow (it was 1 pm in the mid of august), we called the guy again. Anothee guy picked up the phone and he told us, that nothing happend yet - so the guy from the ticket shop office lied to us. We told the new ticketshop office guy where we are and he told us to send someone. A few minutes later, he called us and told me, that he has no idea, where we are. We were standing on a unknown road and as tourists, we had no knowledge of the current area. So we told him the streetname which was displayed in Google Maps. This didn't seemed to be a clear address, because he went unfriendly and told us, that we have to give an exact position. I suugested, that he sends me a DM in WhatsApp and after I got his number, I will send m location via WhatsApp. He agreed and we stopped the call. Instead of sending me a DM, he called me 3 minutes later and told me, that we have to call the ticketshop hotline and that he won't help us. I don't know why he wasn't able to send my location to his colleagues or why he waited so long giving me this information, but the ticketshop seems to have a lot of employees, that really don't care for the customer. So we called the ticketshop hotline again and after the unhelpful lady heared my voice again, she putted me into the phone lane without saying any word. So I was waiting there for 5 mins until I quit the call, because my phone bill will increase a lot because of these calls. Two calls later (after the lady didn't pick up the phone), the guy, that helped us in first place, picked up the phone. We described our location and he told me that he tries to find someone who picks us up. 10 mins later, he called me and told me that nobody is near us - we were still only 25 km away from the office. He adviced me to call the insurance. During calling the insurence, I noticed, that there was a computer voice only talking portugues. I can only talk a little bit of spanish, so we weren't able to get to a insurance employee. During this time it was already 4 pm and we gave the scooter a last chance. Suddently we had luck and it started so we were able to bring it back to the ticketshop office. After arriving there, the employee admitted, that the battery was broken and that he can't use it for further rents. After asking for a cashback, he told me, that he isn't sure if we are saying the truth and that we have to pay for the used gasoline. My hint according his sentence, that he can't rent this scooter anymore was ignored. So after some discussions, he finally agreed, that we don't have to pay the fuel (which was like a few euros, because most of the time, we were standing next to a road). After these experiences, we decided to rate this ticketshop, because we don't want others to experience the same trip.

Very good place. The personal are very nice. We have loaned one scooter and all was so good. Thank you very much!! And if you are in albufeira and search for vehicles or more activities (boat trip, aqua show,...) you have to come here for sure.

Highly recommended!! We booked 2 trips with the Ticket Shop at the top of the Strip next to Zen bar/cafe. We went to Gibraltar which was a 1000km round trip for a very reasonable 35euros each and had an amazing time. The coach was comfy and the driver very friendly and informative. We also did a boat trip with bbq and again had a great full day out. We saved 100 euros alone on these 2 trips by using Ticket Shop rather than with the local agent at the top of the Strip. Would definitely book another trip again. Thanks guys!!

Don't use these guys. The reason why they are so cheap is because they scam your deposit. We signed an insurance to cover damages like scratches from stones and so on, but when we returned the scooter they told us that the little scratch UNDER the scooter was done by someone. These guys seriously said that someone broke into a gated hotel to crawl under the scooter and keyed the bottom of the scooter. Not the top, not the side but the bottom part. When we asked them if they seriously believed their own story they replied with "yeah, people here do that kind of stuff". When we then wanted to speak to the manager which the guy just spoke to 1 min ago, he said that he didn't have time right now. I would rather walk 50 meters further and pay 10 or even 20 bucks more, than to rent from these guys. Seriously it's not worth it.

Worst service ever! After we rented a scooter, everything seemed to fit at first. After about 10 kilometers the scooter didn't start anymore. After countless telephone calls, with partly incompetent personnel, a technician was finally sent to us. Then the scooter could be started again by kickstart. The technician said it was a problem with the battery, now we always have to start by kickstart, because the electric starter doesn't work anymore, but nothing stands in the way of a continuation. After another 15 kilometres the same problem occurred again. This time the scooter could not be started by kickstart. Again we called the service hotline, which was however no longer occupied. After further attempts in the store, we were assured that they would take care of it. After we had waited an hour in the blazing sun, we called the shop again to find out where we stood. It turned out that the employee hadn't cared. Countless telephone calls and discussions followed, since nobody wanted to send us a technician. At the end we should call the insurance company to pick up the scooter and take us back to the store. Since we don't speak Portuguese it was not possible to understand the computer on the phone. After 2-3 hours the scooter started one last time by kickstart. Without stopping, we brought the scooter back to the store, where the employee wanted to withhold fuel money because we had not refilled. After further discussions we received the deposit back in full and rejected the offer of a replacement scooter. All in all, a customer-unfriendly company that does not provide the necessary support in the event of a breakdown.