O Gourmet Aroeira - R. dos Pinheiros 16
4.3/5
★
based on 8 reviews
Contact O Gourmet Aroeira
Address : | Herdade da, R. dos Pinheiros 16, 2820-567 Aroeira, Portugal |
Phone : | 📞 +979 |
Postal code : | 2820-567 |
Website : | https://o-gourmet-aroeira.negocio.site/ |
Categories : |
Produce market
,
Deli
,
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City : | Aroeira |
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Ana Cristina Rosa on Google
★ ★ ★ ★ ★ Espaço agradável, recheado de ptimos produtos e o staff 5*. Recomendo.
Pleasant space, full of great products and 5 * staff. I recommend.
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SAF on Google
★ ★ ★ ★ ★ Tem tudo com muita comodidade. Gostamos
It has everything very comfortably. we like
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Dominique Paillère on Google
★ ★ ★ ★ ★ Peu de produits mais tous de qualité ...pour les gourmets !
Accueil adorable ...la jeune femme présente représente tout ce que l'on cherche quand on rentre dans un endroit...chaleur, professionnalisme , fait goûter les charcuteries françaises , les fromages , souriante , simple comme dans les petits magasins de qualité français .pain et viennoiseries faits maison.
Few products but all of quality ... for gourmets!
Adorable welcome ... the young woman present represents all that one seeks when one enters a place ... warmth, professionalism, makes taste the French cold meats, the cheeses, smiling, simple as in the small French quality stores . home-made bread and pastries.
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Paulo Pinho on Google
★ ★ ★ ★ ★ Uma mercearia com óptimos e requintados produtos alimentares.
Boa e variada garrafeira .
Os queijos franceses têm aqui um grande destaque, com uma escolha de grande qualidade e variedade.
Enchidos, padaria, gelados, doçaria, tudo com muita qualidade.
Uma mercearia fina que merece visita.
Recomendo,
A grocery store with great and exquisite food products.
Good and varied wine cellar.
French cheeses are a highlight here, with a choice of great quality and variety.
Sausages, bakery, ice cream, sweets, all with a lot of quality.
A fine grocery store worth visiting.
I recommend,
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Carlos Marcelino on Google
★ ★ ★ ★ ★ Customer service far from the expected.
In the face of a complain from a customer, regarding a spoiled product, the answer is that the customer probably didn’t keep the product well at home...
Even at Aldi you get a better customer service!
Gourmet???
Em relação à Sua resposta infra:
1)Se tivesse perdido um pouco de tempo na análise do sucedido teria percebido que não era um consumidor ocasional. Comprava com regularidade o produto em questão.
2)Se o produto tinha uma validade de 22 Abril não faz sentido o Seu comentário... no dia em que o cozinhei, apesar de terem passado alguns dias depois da compra, ainda estava muito aquém da validade. Os produtos que comercializa deverão ser consumidos no máximo 2/3 dias após a compra?
3)O produto foi devolvido semi cozinhado porque só me apercebi do cheiro desagradável depois de o começar a cozinhar!
4)Conforme referi à Sua funcionária, não se tratava de pedir um reembolso, apenas pretendia alertar para a situação. Foi a Sua funcionária que sugeriu reportar à gerência e propor um reembolso. Ela sim, parece ser a única com sentido de atenção ao Cliente...
Recomendo uma adequação do Vosso atendimento ao que se espera de um espaço Gourmet, distinto de um bar de praia...
Customer service far from the expected.
In the face of a complain from a customer, regarding a spoiled product, the answer is that the customer probably didn’t keep the product well at home ...
Even at Aldi you get a better customer service!
Gourmet ???
Regarding Your answer below:
1) If you had wasted a little time analyzing what happened, you would have realized that you were not an occasional consumer. I regularly purchased the product in question.
2) If the product had an expiration date of April 22, Your comment does not make sense ... the day I cooked it, even though it was a few days after purchase, it was still far below expiration date. Should the products you sell be consumed at most 2/3 days after purchase?
3) The product was returned semi-cooked because I only noticed the unpleasant smell after I started cooking it!
4) As I mentioned to Your employee, it was not a matter of asking for a refund, I just wanted to alert you to the situation. It was Your employee who suggested reporting to management and proposing a refund. Yes, she seems to be the only one with a sense of customer service ...
I recommend adapting your service to what is expected from a Gourmet space, as distinct from a beach bar ...
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DUARTE LAURENCE on Google
★ ★ ★ ★ ★ La qualité des produits est exceptionnel
Fromages charcuteries viennoiseries top
Belle sélection de vins Portugais et le plaisir de pouvoir acheter du rosé français .
Le seul bémol est d'avoir mis deux étagères au milieu du magasin.
D'épicerie de luxe nous passons à une épicerie sympa ?
The quality of the products is exceptional
Cheeses, cured meats, pastries top
Nice selection of Portuguese wines and the pleasure of being able to buy French rosé.
The only downside is to have put two shelves in the middle of the store.
From luxury groceries we move on to a nice grocery store ?
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Jorge Monteiro on Google
★ ★ ★ ★ ★ If you're looking for that exquisite wine and cheese I truly recommend it, also there are some delicious deli products.
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kristo k on Google
★ ★ ★ ★ ★ Great selection of cheeses, wines and meats. Best thing to happen around the golf after covid-19 shut down all restaurants. Treat yourself ;)
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