Oralklass

Terrible customer service, they take a long time to answer the phone and when they do it's lucky!

Top clinic, with excellent professionals, I recommend

Bad Principle, Bad Service I made an appointment, with the sole purpose of cleaning my teeth (cleaning). On the appointed day and time there I was. As it was the first time, they made my form and I had to complete and sign a declaration of consent (Due to the GDPR) Then they inform me that I would already go in to do an X-ray .. !! Admired, I questioned the reason for such an exam? Answer: Internal procedure! To which I reply that such an X-ray did not make sense since I had just made an appointment for cleaning ONLY. In addition, the X-ray has costs, which, even though part of it is borne by the insurance company, was not an act requested by me. I was told that it was an internal procedure and that in a future consultation, my results were already there. I go back to opposing that if I return there at the end of the year, I would have to do a new X-ray, updated ... that is, I would be paying 2x. Then, they ask to wait a few moments to talk to the doctor ... (??!) After that short period, he reiterates that it was a procedure and a safeguard for them. It prevented something from going wrong in hygiene, due to lack of information on the part of the doctor. The example they gave me was: "Imagine that after cleaning, I got out of here and broke a tooth. Then you can come and complain indicating that it's our fault. With the X-ray, that doesn't happen anymore!" Logically I was speechless !!! If so, whenever I went to a doctor, they would send me for exams (X-ray, for example), before any consultation. Were it not for me to leave the hospital / clinic and feel a pain ... go back to complain to them !! Thus, with the X-ray, any hospital would be safeguarded .... Anyway. In short, this procedure does not make any sense and only shows interest in fitting another € with the X-rays performed. Result: I left without following up the consultation. It will be a place not to return, much less a place to recommend! Fortunately, there are very good alternatives (without requiring this procedure)

I do not recommend! they push fees and services to customers. From the beginning they invented a panorama that costs 12.00 for "they have", plus 5.00 COVID tax and afterwards in the consultations they still ask for more x-rays for the doctor "to answer a question". At no time do they say that the useless panorama is "optional".

The clinic charges unnecessary fees, pushes services to the client just to make the service more expensive. As others have said, they invent 12.00 euros of "panoramic radiography" and do not report being optional since that does not even remain with the client. In the service, they invent more procedures to make it more expensive, they do not need to ask for even more x-rays and they still charge you a "covid fee". I do not recommend!