Pastelaria - Harpa

Pastry shop with high quality cakes, it was easy to find parking very close by.

Nice pastry, with great quality cakes, all made on their own! Friendly staff! Highlight for chocolate and egg cream croassants ??

Fabulous croissants, the best I've ever eaten. Excellent king and queen cake. In short, excellent quality of the products sold.

The chocolate croissants are really good. I just think it's a shame the employees aren't careful with the way they treat customers. They continue in the conversation while we are waiting to be served. When they give us the change, they stay in the conversation too.

Since my school days. One of the best patisseries in Massamá with a top-notch confection of all the cakes, but for me the highlight of the croissant. Congratulations to the pastry chef who owns the house.

My experience with Pastelaria Harpa has always been good, there were great cakes, the service was friendly, however, with this new management, although the cakes are still good, the service is more than a challenge. Upon entering Pastelaria Harpa, you will find an establishment without an ATM, with a lack of capacity to manage the supply and demand it has, and even worse, employees who will show displeasure and annoyance with customers who deign to show some sadness for not having a patisserie with these problems minimally resolved or, in a way, relaxed.

I am a client of Harpa and I was still a student at Stuart Carvalhais. No Multibanco (in the middle of Covid and 21st century) when you were asked, you felt offended by the question. Discrimination in the target audience, as from what the Owner Susana said "I'm not going to make a batch because of two croissants, since the croissants are for little children and at this time there's no more, (it was 5:20 pm, I'm sorry if I felt like having a snack and I'm over 18). We ordered 2 Pineapple juices. "I don't have it, I just have orange" (I understand that you want to keep the stocks to a minimum, but grocery store math is not enough for the management of an establishment (ab=c) this is the trick to know what you have to buy for a minimum stock and not saying "No!" to customers without justification. When the drinks were delivered, one of the cans was dented (HACCP standards, studying is good) One can was normal orange and the other orange from the Algarve, lack of standardization in the service. Disrespectful and intolerant communication with the customer (he returned to the production patisserie saying "this is what I most lacked now" I'm really sorry, as I, as a professional in the hotel and restaurant area, know what good customer service is and faithful to the business. I am also sorry for having soiled the cake saucer and the glass that I also had to wash, the chair I sat in and the napkins I soiled. My consumption in your establishment was a total inconvenience. Maybe it's better to close the doors and dedicate your person to an entrepreneurship that doesn't involve direct contact with the customer. Thanks. When you want a service, sales and revenue management workshop, get in touch, we will be happy to give you a discount, Dr Susana.