Portoriente, S.A.

Example of how to treat a customer. Lots of variety and quality of articles.

From companies with less sense of professionalism and seriousness that I have ever come across. I ordered a rug at the end of January which I booked (€674.31) on 27/1/21, having sent a photo of what I wanted. I received a rug in late March that had absolutely nothing to do with what I had requested. I returned the rug and they were asked for another 400€ to remake something they themselves had done wrong from the beginning, which seems surreal but the fact is that they had that nerve!!! And what is my astonishment when now (7/15/21) I receive the rug that had supposedly been redone a little better but still leagues away from what had been requested!!! A €2,247 rug to which you will obviously have to add the €400 they charged to make an alleged arrangement that was their mistake and should be left to the company. And that having been paid, there should have been greater care in order to meet what had been requested and paid for by the customer, but unfortunately it was exactly the opposite. There was no such care, this concern and it came out little better than what had been delivered the 1st time. The conclusion is that they provide a terrible service, a deplorable service and professionalism is zero. Besides the almost 6 months of waiting for an expensive item that doesn't correspond in the least to what I idealized, it's obvious that I wouldn't recommend it to anyone!!! Attached are the photos of what was ordered, what was delivered to me the 1st time and finally the supposed paid arrangement. Surreal!!!