Portuguese Association for Consumer Protection (DECO)

Legally it is considered an association and in its area of ​​action, which is consumer protection, it does little or nothing, having more and more support to make offers, which doubts its exemption being more focused on the commercial and fundraising area. of partners to support themselves ... hopefully it will not become a Rarissimas

What a more lowly and fraudulent institution, as euros do not abound, several times I tried their support as an associate and consumer, from offers to deceive the member themselves and get new members (for example cameras that look more like those that came out in the flour Amparo) of the few times that I needed their support instead of solving my problems, they gave reason to the entities that deceived me, or they asked for so much documentation that a person to get it, lost the will to complain ... finally the advice that I give is to ignore this sad and pathetic institution that only serves to withdraw money from the associates ....

I have been an associate since 1975, I subscribe to Protest, Dinheiro & Rights and Teste Saúde magazines, I have a free health card for myself and my family, Deco + discount card, ditto, legal support several times, the various guides only pay for shipping, training from the consumer’s perspective free of charge. I pay 7 euros and little monthly fee. I was never right to complain or complain.

I have been a DECO member for over 6 years. Unfortunately I had several complaints / complaints, about 5 or 6 in total (on average so one complaint / year), relative to several companies (Groupon, Vodafone, MEO, Furniture 8 & 80 and the), all of them substantiated and documented, the Dpto. DECO Legal was not able to resolve even a single claim. According to my experience it is a total loss of time to contact them by phone, and even via email are slow and unfortunately unfit and / or ineffective. I would very much like to be able to make a more positive assessment, but my experience with DECO is unfortunately clearly negative.

Hello friends! Today, on June 3, 2019, I placed an order for El Corte Inglès in Lisbon; the order was to be delivered from 5:00 p.m. to 7:00 p.m. At 8.30pm we called to ask for the order, because it was out of time (something that happens frequently)! they said that they had come and that no one had opened the door for them! and they called and nobody answered the phone! and that at 8.30pm they had no one to come and deliver the order! we paid for the Visa card and were without purchases; then they said they were coming at the same time as the next day! which we did not accept because what was in the cart to be delivered, would stay in the cart 24 hours or in the van, and arrived in bad condition! because this has happened before and we have thrown it all away! Today it was like this and on other days, or they exchange the purchases (ex: we ask for a product they send us another one different) or they send us products out of the term! I have been shopping at this Hypermarket for ten years on alternate days, because of bread, milk and meat! because I have serious bone problems, and I walk with the help of Canadians and I live on the 2nd floor, that even if it was my husband's shopping, he can not fix things because he's already 77 and my son can not have a driving license , because you have a deficiency in a view (you see very little)! Frankly, if we have to go through this, as if the health problems we have, we are no longer enough !!! This can not continue! When the purchases came in transportation from Corte Inglès, everything was going well, now that they deliver by contractors, everything goes wrong! and sometimes we even throw products into the trash because the packaging is broken! (such as soups, milk packets, bottled water ...) Thanks for watching this Supermarket and have them work properly! Thank you. Manuela Silva

Poor service from the person at the reception in the building on Rua da Artilharia 1. I don't recommend it.

They unilaterally end unresolved complaints as successfully resolved. They do not allow consumers to change / correct them. Results reserved for subscribers. Simulators reserved for subscribers. Support reserved for subscribers. Shadow of the German counterpart, who provides all this for free. They should change the name to DESU - Defense of the SUBSCRIBER. They just want money.