Sonae - Arauco O.H. - Sonae / Arauco O.H.

I have good references from this place, the operation is normally fluid, the staff is objective in the information they give, the place is well taken care of and organized.

A leading company in the field of wood, moving and working to many people, directly and indirectly, I think it just sins because it does not have showers for drivers, but it pays the fair for the sinner, transport Garcia Valentim hug malamen ...!

I give a bad review for the warehouse manager, short, dark skinned local Portuguese who behaves like an uneducated and wild man. He treats drivers very hard, rude and impolite. My car was supposed to be loaded at 8 am and loaded at 9 pm.

They searched for my cargo for 32 hours and finally found it. And all because the warehouse manager said to wait at the parking lot and that the loading will be tomorrow at 14:00. But my company told me to pick up the car at 8:00 am. I closed my shift in the tachograph and went to sleep on the grounds of the factory in the truck parking lot. But the warehouse manager came to me at 21:15 and told me to leave the area immediately. Because I arrived at the company at 12: 50, then I had to pause for another 35 minutes, which would result in a total of 9 hours of pause. But he didn't like it and he said either to leave now or I will have problems with loading tomorrow. I stood still until the end of the pause and then left the territory at about 22:00. The next day I arrived at the appointed time by 14:00, came to the warehouse and said that he was ready for loading, but he told me that my cargo was not there. That's when I had to go to the office, look for top management and report this situation. The issue was resolved, but I still don't understand why the warehouse manager is so angry.

It's been a while since I went here to download/upload but it keeps getting worse and worse a group like this doesn't evolve. A lot of time to weigh the cars in and out and a lot of time to unload, which was my case. And he advised to make a park as it should be for the drivers to stop while they are waiting to access the factory's facilities.

I was treated with contempt by the forklift employee and the employee inside the office, unfortunate that kind of attitude towards foreigners. She made me wear a helmet inside the company's premises, where no employee even used it, then you stopped the truck to load, I stopped and left the side open, the maneuver came and said to change the position of the truck, and the way of loading was the same, besides saying opening and closing tarpaulin, releasing and lowering latches is not as fast as opening and closing a lid.