Sr.Andarilho - Orthopedics and Geriatrics - R. da Quinta das Palmeiras 91C 54

They are a big help to me when I started treating my bedridden grandmother. They have a wide variety of materials and can tell which one is best for each situation. Very professional

Very poor customer service. Strongly advise, look for another alternative, there is no shortage of much better specialty stores. I add, after reading your answer below that by implying that I am lying only proves my claim, I already emailed you two months ago asking for feedback on a very unpleasant situation that happened in 2 of your stores, with 3 different employees, the latter of which went unanswered until now they never took the mistake nor proposed any solution to the injured client. By the way, I have no problem in adding my name, Marta Mendes, so you had the same straightforwardness in dealing with situations ...

The best orthopedic in the Cascais line with the added value of being open on weekends. Thanks for the sympathy, I'll come back whenever I need it.

Always very well attended, the store is very well located in the palm trees, it can be easily accessed by people in wheelchairs, which is the case with my mother, which is very handy when I have to take her to try on shoes. Keep it up.

The employee who attended us was very attentive to my mother. We went to the store just for clarification and we left very satisfied with the explanations given to us.

Service and personalized service. I highly recommend it. I didn't know the store but I was very happy with the bathroom items I bought for my parents.

Shameful the incompetence and poor service at the Palmeiras store! So much older person's zone, it's worrying. They tried to sell me custom-made insoles *for an examination* at 102 euros, saying that what the orthopedist asked for - non-made-to-measure compensation insoles - does not exist when they have it on the website in the online store. at *29 euros*, with 15 working days of waiting. In addition to feeling cheated, it also made me waste time trying to get additional information from the doctor, who indicated precisely that it is from the link. I went to the other side, with the same request from the orthopedist: A compensation insole according to the order, 20 euros (twenty!) paid today, delivered on Tuesday. mr. Wanderer never again. Reply to owner: From the response to other negative reviews, I am not surprised by the content of your response and this will be the only response you will get from me. I have a witness and at no time was I disagreeable with the employee. I did question what you were "offering" me based on the clinical information I gave and showed you, which, in addition to saying that what the doctor asked for did not exist, what the "professional" told us was, did not it was nothing the doctor asked for. In addition to questioning the competence of the orthopedist, never at any time did you tell me about the 29 euros compensation insoles you have on the site. Several options were not "suggested" to me. He did try to force an insole made to measure the foot mold (when I told him repeatedly that the orthopedist did not ask for a made to measure insole), a 102-euro work for the elaboration of a 20-minute exam that will later go to waste. and based on the exam, the need for a custom-made insole is assessed (which will never be made in any of your stores, obviously). In fact, based on the purpose of the insole (the test), which her employee was told as well as the medical prescription attached, adds to the incompetence in "advising" because, as was duly explained to me in the CO da Parede, the orthopedist not only indicated in the prescription which foot was requested, as well as the loading area to request the exam, in this case the insole as a whole, so it could NEVER be a custom-made insole molded to the foot as they insisted. The physiotherapist who is monitoring and who saw the prescription, whose existence I also informed your staff, thought it was unreasonable to "advise" two insoles for the exam, confirmed that it was not made to measure and was shocked at the astronomical price as it is not the case at all. the experience he has of his many patients who buy the same in other houses in the Oeiras/Cascais area. I wasn't unpleasant for you, I showed admiration and concern for the production time, taking into account the timing of an exam extremely difficult to get a place. I went to the other side only for timing, as I told the employee, because given the need for the exam, I was even willing to pay what they asked for (and like me, how many more to the mistake). And had I "trusted" the brilliant advice, what would have happened was 102 euros for the trash and an exam already difficult to schedule, having to be rescheduled, as I would arrive with an invalid insole for the test, as previously shown in the prescription and requirements thereof. I went to the Parede Orthopedic Center, with the same request from the orthopedist and the information given, and I had a completely opposite experience, both in terms of care, counseling and, above all, timing. Finally, the Parede Orthopedic Center, also for made-to-measure insoles, and which also only works with quality materials, nothing justifies the difference in astronomical values ​​between them. Thinking of the many elderly people who live in the area where I live, above your store, this difference in values ​​with other quality houses in Oeiras and Cascais, will be duly analyzed by the competent authorities, who have already been alerted to this effect. Best regards

I really enjoyed the service. The employee was very kind and helpful. I will come back whenever I need something else.