Sul Moto - Honda Motos Faro

A big hug and thank you so much ? for the support TD #petrolettesfaro #petrolettesfarorally2021

Sympathy on the part of the non-existent receptionist. She refused to give a quote for two pieces because she was "in the middle of a job" (empty house) If it is not able to serve a customer on a Monday afternoon, and only accepts to give the budget amount by email, it is better to close doors publicly, in this case there was urgency in ordering them, and who knows when the quote will be made by email.

Great and quick service for my scooter. I should have waited more than half a day, but the mechanic was very kind to find the time to do the periodic check-up immediately and return the vehicle to me. Thanks and see you soon ?

Preoccupation with the motorcycle and the non-existent customer. Zero professionalism! I entered the motorcycle via trailer in December 2020. At the beginning of Jan mentioned the need to change new battery, oil, handlebars and shock absorbers. A quote was verbally presented and I accepted. On February 2nd, after another contact on my part (the weeks went by and they didn't call once), I was told that the bike was ready but due to some "technical issue" from workshop, called later to arrange. On February 12, again without contact, I decided to call the garage and that's when they said that after all the bike was pouring black smoke from the exhaust pipe (but they didn't tell me before that it was ready..??), something I never had before. happened, not mentioned since entering the workshop, and that a part (ignition butterfly) was needed, which would cost approximately €130. I questioned the reason for this indication only after 2 months, but no concrete justification was given. It was agreed that the 22nd of February would contact me... of course I was the one who contacted me at the end of the day, being informed that the piece would have cost 234€ after all. Dissatisfied with the service provided, I asked for a diagnosis sheet and a quote by email. Five days later I receive a detailed budget after a diagnosis of €363.78 (material, labor and VAT included). The budget was accepted, despite everything, in the hope that the problem would be resolved for good. On 09 March I receive an email that the bike is ready but after all, and without prior notice for my acceptance (!!), the value was €425.68. On March 11 I went to pick up the motorcycle. This was delivered by the mechanic who asked if everything was ok and resolved with the fault(s) and he replied that "I thought so", but that he had not done the final check because "the service was tight " then they had to take the motorcycle to another workshop they have in Tavira (after almost 3 months?...). A word of advice, don't get these people talking to the customers, if they don't bury themselves even more. Annoyed and amazed by such incompetence and way of approaching the customer over almost three months of the bike being in the workshop, I decided to proceed with the payment to quickly finish this film, but not without first talking to the receptionist and the person in charge, whom I questioned on how to act, namely with the information from the email of the day before informing that the motorcycle was ready to be collected and that it had to pay €61.90 more than budgeted. Once again, they presented unrelated justifications stating that the change in value was due to an additional 1h30 of labor and the need for an "electronic diagnostic test" to confirm that everything was fine with the bike. Note that it was not even the case that another damaged part was detected, but rather a test that supposedly is essential... So why didn't they put it right in the diagnosis presented?. And why don't they notify the customer? I asked if they thought it was correct to charge an additional €61.90 without the prior consent of the customer, but basically they asked for "understanding and common sense", because, according to them, if they were to charge all the time they lost with the bike "it would be three times more" and that the value presented was an "initial estimate" (after 2 months and with the diagnosis made?). At no time did the document presented refer to being an estimate and, in addition, the values ​​are detailed. They even went so far as to say that if there were more than €200, they would call the customer, but not because of the difference in question...(and do they justify this to the customer??) Note that during this period several contacts were made between me and workshop, but never on their initiative (they just called half a dozen times in response to my own phone calls). How weak. Guys, run away!! PS - and because I don't want to complain just for the sake of complaining, I must say that they just don't get a star because apparently the fault has been resolved

Honda quality is joined by excellent technical assistance and service.