Trofa Saúde Vila Real - R. Baden-Powell nº3

We did more than 200km to be seen by a pediatrician in the emergency room and, to our surprise, after paying a generous amount for a specialist appointment, we found that we were seen by a general practitioner. The problem could have stayed here, but no, the doctor prescribed medication with components to which we had said our daughter was allergic. Do we stop here?? Not!!! We called to ask for a new recipe and until today we are still waiting!! INHUMAN SHAME!!

Yesterday I went to a second dentist appointment and after having covered more than 60 km passing by vans with grapes that conditioned my trip, I arrived 20 minutes late. Despite my apology, the doctor asked to reschedule for tomorrow. Too bad the first time I was the one to wait an hour to be attended! However, I recommend the pulmonology service. The saint pays for the sinner!

Poor service and lack of empathy. It is far from a top private hospital. Think about training your employees.

I've been trying to call since Thursday. I spend a lot of time waiting and no one answers. I made several booking requests and no one cares. A shame for a private hospital.

Bad organization! A shame! I called to schedule some exams, paid and on the day the exams were not only badly scheduled, but they were canceled while I was at the service desk. Unfortunate! There wasn't even anyone in charge of the Hospital. I'm still waiting for my money back.

Good morning, unfortunately on December 31 (New Year's Eve) I went to an emergency room at your hospital with my 85-year-old father in a condition of psychosis and hallucinations. and RX and the service was 5 stars. From the operational assistants, to the technicians, the nurse and the doctor Sara Santos who attended to him. All of them, without exception, were very attentive, affectionate and very professional. The prescribed medication is working and my father is quite stable, no longer repeating the episode that took him to the emergency room at Trofa de Vila Real hospital. Therefore, it is also necessary to praise when they deserve it and I can only thank them very much. A BEM HAJAM to all who performed their functions (technical and human) so well ??

On Wednesdays, January 11th, to visit a family member, inside the hospital at the door of the infirmary, they told me that there were no visitors. 47 kilometers each way. They didn't want to know. I asked to speak with a nurse in the area and she appeared with the air of someone who has no empathy for anyone and repeated the same ..Higher orders ..shits.. if it comes to the subject ...A week since people don't have visitors ..Shameful. .people in the hospital abandoned by Ideas of these people who don't understand how the patients are waiting to see someone..But this should not be allowed..After all.the DGS did not forbid visits and we went backwards....And then Someone already called to ask and they said they had covid cases...

On 11/21/2020 I scheduled a PCR test to accompany my baby son in a surgery that took place at Trofa de Braga. when I made the appointment, I was convinced that I had made an appointment for Vila Real, on the day and time set, already at the hospital in Trofa in Vila Real they informed me that the appointment was for the hospital in Braga, however after explaining the situation, they agreed to do the PCR for me. I paid with a direct discount from ADSE (about 14 euros). At the beginning of this year, I was contacted by phone where they told me that the Hospital had asked for a refund from ADSE and had not received a response, they asked me to make the missing payment (up to the amount of 120 euros) and then ask for a refund. to ADSE. I trusted the information from the Hospital and made the payment, however I asked ADSE for clarification and received the following: If the Covid test was billed under the Conventional Regime, and according to the information note sent earlier, it should be reimbursed. The health provider (hospital) must inform the beneficiary of the fact that it has been rejected, the reasons for such refusal, since the Covid test invoiced under the Free regime is non-refundable. I sent this information to the Hospital and received the following response: After confirming with the colleague who initially dealt with the process here in our unit, I hereby confirm what I had communicated to you in the last phone call. We do not have any communication from ADSE with the information you requested from us. It is dealt with directly with the exchange and these communications are not provided to us. At first, the Covid-19 Test in question was sent to its subsystem, through the Conventional Regime, which was later returned to us, as it does not appear that Ms. was a companion in the surgery of a minor. After that, his prescription was rectified and we challenged with ADSE, which since then has not given us any further answer on his matter. By indication of the billing center, we communicated with you in order to settle the amount privately and send the invoice for reimbursement by Free Regime. It is completely unacceptable for this situation to drag on for more than a year, I trust the information and make the payment, now I understand that the reimbursement would have to be made but it would have to be the Hospital to fulfill its responsibilities now that I made the payment Hospital is not responsible.