USF S. João do Estoril

Today I went to the medical center where I had an appointment for a diabetes consultation and pneumonia vaccine as I was sick with sleep apnea and this was requested by the doctor. I also had a consultation with the family doctor, Dr. Ana Isabel Franco, whom I have been following for some years, but which lately I have been assisted by interns. Of course, they are not aware of the patient's condition, but I understand that they do their best. Today again I was assisted by a doctor named José Pedro, who seemed to be waiting for me to make the appointment. He did not ask me questions and I went on telling him the complaints I had and when I told him that I have difficulty moving with knee pain predominantly on the left and I suggested that maybe it would be good to have tests to which he replied that the doctor was him, I told him that these complaints have been going on for four years now, as I did tests at a PRIVATE hospital and advised the operation, which I have avoided. You doubted and said that only seeing these exams did you believe my complaints. Also the usual medication, I have diabetes, asthmatic bronchitis, sleep apnea (I use CPP). Meniere's syndrome and tinitus and chronic depression, the doctor thought it was not necessary. I left the consultation and came to my residence to get the knee exams with the respective report, I repeat that they had been done without expenses for the NHS, since there is an urgency to have the results. The doctor looked and said that only then was he convinced. It sounds like anecdote but it isn't! And as "laws" come out from time to time in medical centers and which I was unaware of, I presented him with the form filled out by an ophthalmologist at Hospital da Cuf, an appointment I paid for, to deal with the driving license (if I waited for a consultation with the SNS never had the form again), he replied that he had to make another appointment and if I was in a hurry to go to a Driving School they would take care of everything. Nice idea ... does he think I'm swimming for money, I'm retired, and my taxes for 40 years served him to study ... I am sorry about all this and I did not understand what will happen to my knees. Perhaps today I have internalized the reason for the attacks on health professionals. It's sad! Because there are wonderful professionals in this area. I know that this complaint will not change the way of being of these people, but it is good that someone denounces it publicly.

After a week of trying to communicate with the health center, they attended me. The ladies on floor 2 are super rude and arrogant, there was not a day that I felt comfortable there. They talk badly to users and still want to dispatch them. Not to mention that they are liars, because when they answered I warned that I was trying for a long time to call and they tell me "yes, but I'm just an answer" when I called past 3m and was already another and without the appointment time. (in 3m managed to set that time? It is unlucky) If it is full, why not get a telephone operator ??

I've never had any problems with this health center, but lately it's been too much. Amazingly, I got to call 100 times and nothing !!! I understand that with Pandemia everything is in chaos, but there are other health problems, remember? Get more people to answer the phones. This is a shame!

We have already contacted several times and on the IVR it says that the request is registered but they never return the call.

Very disorganized health center, babies' appointments are marked in children's books and do not record appointments in the computer system. I arrived there with two babies on my lap, the rain, and they sent me away because the appointment did not appear in the system. I will not accept this situation, I have already reported it in the complaints book and I will also register it in the User, they cannot just do what they want. In addition to this, lousy administrative staff, very unwillingly, distracted, in short a bad organization, an urgent restructuring plan is needed for this unit!

I have nothing to point out from the health center, I don’t go there often, thank God but I went there for days with my family doctor who wasn’t going to be 2 or 3 ago and I was simply well attended to, my doctor very friendly and attentive to the things I told her about the problem she had and with some concern she dealt with what she needed. I am simply one of the people who, when things don't go well, I simply say no problem but I have nothing to point out from UFS S.JOÃO DO ESTORIL. Professionals are doctors and I think that the phone service should be improved a little but otherwise nothing to point out.

I don't know if this Sâo Jâo Center is very congested, but by calling several times a day for a simple prescription renewal, we have no quick telephone response. It really is a problem. In addition, I do not understand the number that is given over the phone for urgent prescriptions!

Disability assessment process is getting moldy... Public health delegate, nothing is done...absolutely unacceptable