Villa Clara - R. Bernardim Ribeiro 15

Vivenda espaçosa e confortável mas com frigorífico pequeno

Moradia excelente, limpa, espaçosa e muito confortável. Piscina cinco estrelas e are envolvente muito boa. O staff é super eficiente, prestável e simpático.

Lovely place with an amazing pool. Great location. 5 bedrooms with 4 of them being en suite, 5 bathrooms and one WC. Friendly staff and nice communication. Great value for money! Well be back!

Great place and location couldn’t fault it, ideal for large groups and had a very decent pool area. Clean tidy and well worth a visit.

Very disappointed in our stay... We were a party of 14 of mixed ages,attending a hen do, we chose this property as it said it had a hot tub, and i even submitted a question on booking. Com to clarify and was told it did but when we arrived it DID NOT HAVE A HOT TUB...there maybe some lost in translation going on as there was a spa whirl bath in one of the bedrooms, but for UK clarity..there is not a hot tub (as we know it) outside...so beware!! I had paid for an additional 4 beds, (which I was charged twice for!!!) The 4 beds were in the lower floor, and I was informed the day of arrival not to use the toilet in the bathroom in this area.... this was very inconvenient as it also served the other double bedroom, so 6 people!.. no offer to have it fixed, so was a pain waiting for the loo or having to go upstairs at night in the dark. The shower in the ground floor bathroom leaked and the tray was broken. There were Ant's in the 3 of the bedrooms, not a couple, but lots, we were careful not to leave drinks etc in the rooms, but despite this they were everywhere!!! And we had to purchase spray. We arrived to dirty sunloungers, not from the sandstorm the day before, but from months of no use, there was ingrained dirt and insects on them and to a pool that had many indescribable things at the bottom of it and floating ontop. It was clear nobody had been in the villa for a while, but this should have been cleaned properly before our arrival. As well as being charged twice for the extra beds, it took 2 weeks for my security 500€ deposit to be returned despite no issues with damage etc, this was VERY inconvenient!!!!. There were no linen bags for us to bag our dirty linen & towels at the end of our stay and in terms of linen, bedroom pillows and coverings were like fresh air. This has the potential to be a great property with some tlc, a bit of investment and better administration. On a plus note... The location was good, kitchen was very well equipped. Very large property. Taxi service approx 4€ to main strip **** Edit**** in response to the owners reply below, this is COMPLETELY UNTRUE... It was YOU that Text ME saying do not use the toilet as it was blocked.... none of what you said is true..i text you and asked for the pool and loungers to be cleaned.... and someone came that evening... but re the toilet it was blocked and out of use when we arrived... Re the hot tub... in the UK.. this is the term used for an outside jacuzzi, NOT a whirlpool bath... as i said this is lost in translation but i think worth mentioning as we wouldnt have booked to come here as we were looking for a villa with Hot tub" Ive stayed in many villas... all with garden's and have never experienced ants before like this.... so.....?. Re the deposit, there was no delay from the... Nat West Bank it was a delay from YOU releasing my funds!!!!.... ... Your reply just enforces the justification of my poor review... AVOID THIS COMPANY WHO DO NOT VALUE CUSTOMERS AND PROVIDE A POOR SERVICE PRE, DURING AND AFTER YOUR STAY.

Great villa with an amazing pool. Well furnished. Good location. Friendly staff.

Fantastic villa with an amazing pool. Nearly every room had a ensuite, one of them with a hot tube that was a real bonus. Staff was very friendly and always available. Good communication.

Large Villa that could be fantastic if it was looked after properly and their facilities were better. Very poor bedding and pillows, broken shower tray that was leaking all over the bathroom floor, one toilet in an ensuite was blocked and could not be used, ants in every room, which should be sprayed regularly. When we arrived the pool was filthy and so were the sun loungers, we had to clean them all before we started our holiday, not a good start. On a positive note the kitchen is large with well stocked crockery, untensils etc. Wouldn't stay there again unless it was improved.