Worten Mobile

Good afternoon, My name is Ricardo Filipe and on the 8th of January I visited the Worten Mobile store in Parque Nascente to replace the screen of my wife's Samsung S8 Orchid Gray mobile phone. I was informed that I would only have my cell phone ready on the 14th of January, but even so I made the payment, to my amazement on the 14th they called to inform that the back cover of the cell phone had been broken (it was new) and that they would replace it with a black cover already they had ordered a black screen too! What? But what service is this? It's my cell phone and I'm the one who decides, not the technician! I informed the technician during the call and later by msg that I wanted the cell phone as the original as it was chosen by my wife because unfortunately no one answers the cell phone in the store! Biggest surprise when I arrive at the store on Sunday January 16th and they had the black screen and were waiting for the black back cover too!!! Now the surprise has been spoiled and who knows when I'll have my cell phone! Terrible service provided! I think I'm entitled to some kind of compensation! Thanks