BnBird Homes

Excelente estadia num ambiente limpo e confortável. Staff prestável e sempre disponível. Recomendo.

Thank you for the warm welcome and the great service!

Attention!. I booked, then I had to cancel for a serious family problem and even though other people occupied the stay I did not get my money back.

Worst service I ever received. Not recommended

Edit: Please see my reply to the answer from BnBird below. I booked an accommodation on Saturday evening (05.06.2021) through Airbnb last minute for Sunday (06.06.2021) until the 16.06.2021. I cancelled it 12 hours afterwards due to an instance out of my control and did not get a refund. This is how it went down... I went to the airport very early in the morning to fly out to Porto on Sunday. In order to be able to board the plane and enter Portugal, I had to do an express PCR test (see screenshot attached with the booking confirmation). Unfortunately the test centre was not able to deliver any results due to issues with their machines. Therefore I was not able to fly to Porto that day. Flights on the same day were not available and the days after all available flights were extremely expensive. So, I explained the situation to the contact person of the accommodation and she told me I should reach out Airbnb. Airbnb provided a really good service and reached out to the host to explain the situation and ask for a full refund. The host replied that he reserved the accommodation for us and someone else could have booked it in the meantime and for that reason he can't give us a refund besides the cleaning fee. That is absolutely ridiculous! I reserved that place for less than a day. I understand that they have a non-refundable cancellation policy which makes sense to apply if someone booked the place a couple of weeks in advance, but less than a day (!) between booking and cancelling is a whole different situation. They have an empty place that is being paid for and can now rent it to someone else to make double the money. This company does not seem to care about individual situations of their customers and is only interested to squeeze the most money out of them. I was very much looking forward to my stay and really sad that it did not work out due a factor that I could not influence, but to not receive any understanding from BnBird for that brings it to different level. Shame on you! I can not recommend supporting their business in any way. Answer to BnBird: 1. I booked the accommodation on Saturday evening and the flight was on Sunday morning at 7 am. So how should I have cancelled the accommodation a couple of days prior to the stay? I also booked the flight on Saturday night (if you want to see the booking confirmation I can provide that as well). There was no chance to get a PCR test and therefore a negative result before going to the airport (All test centres were closed). So the only option I had was to go for the express PCR test at the airport (which usually gets you a result in 40 mins.). 2. The Airbnb support was trying to get me a full refund and wrote you exactly for that reason. I can post the message they sent you below. So don't try to blame it on the Airbnb guidelines. They were on my side here. I would be completely fine with paying for 2 nights, but not for 10. That is just not fair and how you should treat your customers.

BnBird were fantastic. They accommodated our late arrival, fixed a lightbulb the went out during our stay, communicated extremely well, and provided exactly as promised: a beautiful and clean place, as advertised. I’d also like to point out that the complaints on here all seem to have to do with Airbnb’s policies, which has nothing to do with BnBird. Read cancellation policies, people. Don’t blame your lack of research on a small rental company when your beaf is with Airbnb and your own ignorance. ??‍♂️

Rented an appartment for 2 months in Lisbon which had leaking sinks, awful sewage smell and the gas water heater would stop working regularly mid shower. For all these issues during 2 months, their handyman came at least 5 or 6 times and everything was the same.... nothing fixed. 2 starts because their support people does reply and appear to try to help but results are 0. Very bad experience and quality.

My son and his friend rent a flat through Bnbird and everything was perfect. The flat was great and Bnbird service as well. My son's friend forgot his key inside the flat forgetting that my son was in France for a few days: people from Bnbird came to the flat to open the door for him. Also, my deposit was fully refunded. Great service, great communication. I highly recommend them !