Centros Único - C. C. Colombo - Lj 0.070

A "unique" Center in all aspects. Fantastic treatments with magnificent results and the treatment of wonderful girls.

Fraud, paid services without refund

In 2017/2018 I decided to start Laser Hair Removal at Centro Comercial do Colombo clinic. I took advantage that they were on sale and bought some sessions. After they ended, in 2019 I took advantage of another campaign and bought 2 sessions of whole legs, armpits and complete groin. And this is where my problems started! In all the appointments they tried to get me to buy more sessions claiming that I had bought an odd number, that is, instead of 2 sessions in the armpit I had only bought one (even with the invoice as proof). The visits to the clinic always ended the same way: discussion! In one of them they explained to me that they had bought the right number of sessions but as they were managing them in a "more profitable" way for me, I had been left with fewer sessions. Honestly, I still don't understand this justification. As if this were not enough, I had a session where I asked for a normal groin instead of a full one and the lady refused to do it (since it was possible to change). When I left I felt my armpits burning and noticed that the skin was purple. I complained to the employee and she replied that it was perfectly normal. At a time of pandemic, when it was not possible to move between municipalities, I received a call from an employee who "scolded" me because I hadn't been to the clinic for more than 3 months. I explained to him that I had a session scheduled but the clinic, without telling me, had canceled and that due to restrictions I was unable to move. Still he replied: "But our clinic is open!" Finally, yesterday I received another phone call asking me if I wanted to make an appointment as I had already finished all the outstanding ones, when I said I was no longer interested in the clinic's services, they hung up on me. Conclusion, despite the treatment (Leisure Hair Removal) being effective, most employees are incompetent, they try to deceive customers into buying more sessions and are obnoxious. I say "mostly" because there was one exception: Sara (unfortunately I don't know her nickname), who was the only honest, competent, and nice person to me.