Europcar - Estrada Do Aeroporto
3.6/5
★
based on 8 reviews
Contact Europcar
Address : | Estrada Do Aeroporto, 8005-146 Faro, Portugal |
Phone : | 📞 +8988777 |
Postal code : | 8005 |
Website : | https://www.europcar.pt/pt-pt/estacoes/portugal/faro-montenegro%3Futm_campaign%3DFAOT02%26utm_medium%3Dorganic%26utm_source%3Dlocal |
Categories : | |
City : | Faro |
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Rémi Guastavino on Google
★ ★ ★ ★ ★ It was annoying because we had to take a bus to a renting facilities outside the airport. When we arrived there they told us we could have had the car in the airport for 25€ extra. I wish I had this information before. We then had to pay 130 € for 2 child seats for a week. I guess I could have bought them from the same price. Everything else went fast and smooth.
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Didier NOSLIER on Google
★ ★ ★ ★ ★ Waiting, waiting and waiting.....
it seems to be the normal rule in this agency or a kind of strategy to charge you some additional costs.
Despite our booking, we waited for one hour like the other 20 customers at the same time during our bad experience on a sunday morning in the europcar agency.
After a long stay just looking at your number to reach the desk, a smiling girl told me without any excuse "you didn't wait for 1 hour but exactly 58 minutes. She tried like for the others to sale me a car upgrade and the full insurance package Tried to make me scared about the local risks.
Please Europcar. Change your mindset and sales approach. You are making your customer upset. For sure, You lost them for a long time.
Hopefully, Europcar was our only issue in portugal.
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Brent Holtom on Google
★ ★ ★ ★ ★ Avoid this company unless you want to be ripped off. I was charged for fuel and a refuelling fee, when I had returned the car with a full tank. Then 2 weeks after I was back in the UK I noticed another fee of 2euros 15c had appeared on my credit card. As I had not used the motorway for the last week of May it should not have been for motorway tolls. I was not informed of any further charges. Appalling company. The first and last time I will book a car inclusive holiday with Thompsons unless they change the car car company they use.
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Laura on Google
★ ★ ★ ★ ★ They said to cancel the car insurance we have made online, since it did not cover everything. That service was for free, and no problem at all to cancel the insurance. We ended up paying the insurance twice.
DONT EVER BOOK YOUR INSURANCE ONLINE! You might end up paying more or even double.
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Al Redden on Google
★ ★ ★ ★ ★ Avoid at all costs - everything wrong with rental companies. Booked & paid online. Took a photo of my booking because I know from experience how they try to downgrade to a “similar model” that is in no way similar for an upsell. Arrived to depot to collect, sent to another depot before being sent back again. Sneakily tried to charge me extra for what I booked but after insisting that they simply couldn’t argue with the photo I took of my booking, they finally had it brought over from the other depot. Told me I couldn’t leave my car in their lot so sent me to nearby parking where I was then told I couldn’t leave my car. Nearly 2 hours passes from scheduled collection time so cancelled my booking in frustration costing me both time and money as I missed an appointment due to their incompetence. Never again.
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cool 1 on Google
★ ★ ★ ★ ★ Very friendly service, with a nice facility just 5 minutes from Faro Airport with free shuttle.
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Daniel B on Google
★ ★ ★ ★ ★ All rental car companies are pretty bad but this Europcar desk are head and shoulders above Avis, Gold and the rest. Polite, calm and efficient staff and flexible contracts re amendments. If you think Europcar are bad dont even try Avis or Gold.
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Babel Tea on Google
★ ★ ★ ★ ★ The car they gave us was a total downgrade to what was advertised and they later tried to scam us into damages that were already there. Luckily we had proof the damage was already there but the fact that we had to contact the local authorities to get our money back was so ridiculous. It's not worth ruining your holiday because of scammers.
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