Europcar
3.3/5
★
based on 8 reviews
Contact Europcar
| Address : | Av. Infante Dom Henrique, 1149-066 Lisboa, Portugal |
| Phone : | 📞 +8877 |
| Website : | https://www.europcar.pt/pt-pt/estacoes/portugal/lisboa-est-santa-apolonia-cp%3Futm_campaign%3DLISX01%26utm_medium%3Dorganic%26utm_source%3Dlocal |
| Categories : | |
| City : | Lisboa |
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pwaszkiewicz wasz on Google
★ ★ ★ ★ ★ IF you staying in Alfama and planning to rent a car Luis from Europcar(train station branch) is Your man. Quick, honest and reliable provides exelent service.
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Jacinta Oliveira on Google
★ ★ ★ ★ ★ BEST CUSTOMER SERVICE BY DIOGO.
If you are looking to rent a car, come to Europcar. Diogo was at the front desk, he helped throughout the whole time we had the car. He was available to assist even on his lunch break, we had a change in flights and he helped us with the change in the contract, he was great! He is a very nice guy and great customer service! 10 STARS FOR SERVICE
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Jeffrey van der Velden on Google
★ ★ ★ ★ ★ After experiencing some difficulties trying to rent a car in Lissabon, I stumbled upon this Europecar in Santa Apolonia.
From beginning to start the employee behind the desk was friendly & professional. He did his very best to come up with good solutions, a real problem solver.
In the end of it all, I was able to rent a car because of his help. And that enabled me to enjoy the beautiful country of Portugal through a road trip.
Thank you kind man from Sintra, see you next time!
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Matthew S. on Google
★ ★ ★ ★ ★ I was afraid with all the problem I read online with rental company trying to rip off everybody. First of all, the place is hard to find. It's located inside the Lisboa Santa Apolonia train station. We waited only 10 minutes. The transaction was smooth, they did try to sell me the full insurance but I declined and I had to sign a waiver. We waited 20 minutes to get our car. While waiting, I took picture and video of the car and I inspected it meticulously. I pointed every scratch or dent and the employe wrote everything on the paper.
We dropped the car in Porto and we had no issue! Also, we didn't got charge anything more than the highway tolls we took. So our experience was far more better than the horror story I read online. For that reason, I recommend this company . The price was higher , but I fell it was worth it.
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Jonathan Bellish on Google
★ ★ ★ ★ ★ IF YOU VALUE YOUR TIME AND MONEY DO NOT USE EUROPCAR
Order on the internet to 9:00 AM, when I came to the branch it was close, no one answer the phone either.
Very bad experience, ruined my day.
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Valentina on Google
★ ★ ★ ★ ★ Super nice guys that work there. It wasn't busy at all because of the pandemic. They explained everything clearly and we got a great car, very clean and we were the first to ride it too. Would recommend
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Kilian Gasse on Google
★ ★ ★ ★ ★ Pros : central location, friendly staff
Cons : no indication about the check out (see below) and couldn't reach the agency the day we gave back the car due to an electrical power outage.
You need to drive to a parking which is the other side of the street of the train station, parking is called Estacionamento Santa Apolonia, get a parking ticket and park your car. Then walk inside the train station and go. To the europcar agency where you can proceed with the check out and give the parking ticket to the staff while checking the car.
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Kyriaki Christodoulopoulou on Google
★ ★ ★ ★ ★ We returned our car rental without filling back our gas tank because we were in a hurry to catch our plane. The deposit was 7/8 full. For that 1/8 we were charged with 40 Euros! This is absolutely insane and a complete rip-off. Stop stealing your customer's money.
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