Free2Move Rent - Amoreiras

They leave the customer hanging for a while and then hang up without answering

Miserable customer support service. After making and paying for the reservation, I went to the place to pick up the car, where I waited 2 hours, to be told that after all they had no car available due to an error in the application - I will not repeat the experience and do not recommend this service - clear example of service apparently cheap but it's expensive for what it is!

Be careful, what is cheap can be expensive. The problem is the Customer Support, which is null, that is, if you are lucky not to have any TOP problem, if there is any problem (someone hits you in your car, hits you, or returns, deductibles etc..) be careful, it may be the beginning of many headaches. I had 2 problems, with 2 rentals: 1st Problem: I rented a Berlingo 5 seater through Free2Move. When I arrived at Citroen Benfica to pick up the vehicle, it was a 3-seater commercial Berlingo. I showed the reservation in the app where it said 5 places, and the picture and everything, I showed the contract....but ng solved the problem....I was left hanging for my vacation. 1 hour on the phone with Free2Move and the only solution to cancel the reservation. Citroen Benfica, said that it was only an intermediary (a lie, it's the opposite, see the contract when they use Free2Move), and that it also didn't have any solution, washed its hands of what happened. 2nd Problem. I booked a Picasso in Faro Algarve. I requested the cancellation by phone 48 hours before (on a weekend). Free2Move says it will be refunded in the next few days. After 1 week I call back because I had not received the amount. Free2Move's response was to say that it had nothing to do, and it was the stand that had to authorize (ie they lied to me when I called to cancel and said that everything was taken care of??!) and then instead of helping me and act as intermediaries with the stand, NO, ZERO Customer Support, they gave me the stand contacts to solve directly with them.....they just left me alone, and to solve the problem by myself....go there I was able to create empathy with a lady from the Stand, who helped me to solve the problem, and there I would also talk to Free2Move and PSA from France to issue my refund. It took me 1 month to receive the return, it was still 250 euros, what disgusted me was the attitude of Free2Move, with its null and irresponsible Customer Support.

I made a reservation through the platform of a car for a trip to the Azores. On the day of picking up the OPEL 3m3 COMBO vehicle, I go to the partner dealership to pick up the vehicle. The concessionaire informs that there is no vehicle available that Free2move should follow up on the actual availability of the vehicles that it connects and that it did not. I was charged €1000 as a deposit plus the €119 rental. I asked for clarification over the phone, they couldn't help me or made themselves available. The only solution they gave me was to cancel the reservation and wait 5 to 10 business days to get my money back. ASSUMED THAT I HAD TO HAVE: 1. MORE MONEY FOR ANOTHER BOOKING 2. I COULD LIVE WITHOUT €1119 that belonged to me and were NOT USED for what I had defined as a need, 3. I WOULD HAVE TO SUBJECT MYSELF NOT TO ENJOY MY PAID TRIP WITH STAYS WITHOUT CAR. Having said that, the partner who had nothing to do with the situation, offered to contact the competition so that we would not stay 7 days on an island without a car as everything was sold out. There we got a more expensive vehicle and without the desired features. I had to find money that was destined for other purposes, to be able to GET IT OUT because FREE2MOVE would only return the money between 5 to 10 business days. SHAMEFUL!!!!!! On the same day I insisted several times to ask for my money. They promised to return the call, they didn't. After 3 days I call again to insist an answer and NOTHING. On the 6th day of the trip, still without my money, I call to ask for an explanation from what I'm sorry about. A SIMPLE EXCUSE? DO NOT BOOK AND DO NOT USE THIS SERVICE!! DO NOT REPEAT AND NEVER RECOMMEND.

I tried contacting the company at different times, I only received a single return and then never again. When I sent questions, I received no more answers or calls. They even stopped calling me within a few days to pass on information and then I was informed that they forgot. I ended up giving up, imagining that if before renting the car this is the service that the customer receives, who knows afterwards when there is a need or urgency. Even the rent would be long term. I rented from another company and was very well taken care of. Details make all the difference! I do not recommend.