G Spa by Altis Grand Hotel

Excelente piscina e jacuzzi. Atendimento deixou muito a desejar, massagista bastante inexperiente mas simpática, no final da massagem fomos tomar duche, zona de duche com sensores de iluminação mal calibrados fiquei sem luz 3 vezes sem conseguir acciona-la do interior da cabine de duche. Zona de duche sem ponto para deixar toalhas e roupões usados ficando estes espalhados, para terminar em beleza o meu marido aguardava por mim na recepção as funcionárias estiveram com ele na recepção mas saíram e deixaram-nos lá fechados tivemos de contactar a recepção do hotel para conseguir sair.

The smell...

Top top ???

I had a wonderful experience here. I fully recommend their services.

Been using for 5 years, always top quality and professionalism!

Bathroom very dirty and when We informed the receptionist no action was undertaken- Result: we stayed all the time in the spa in a uncomfortable way since we weren't able to use the bathroom. (the second bathroom was out of service). The smell in the bathroom was horrible, for sure not a bathroom of a 5 stars hotel/SPA. The Tissue massage was under our expectations. The pool and the iacuzzi were very crowded and we were not able to access to the iacuzzi at all. A lot of noise and it was impossible to relax. We were also not able to use the Turkish bath since it was not working well: the temperature was unbearable even for the most resistant ones. It looked they forgot to do maintenance of it. Very disappointed from the experience.

We did not actually stay at the hotel, but had a booking for their spa area. In a nutshell: We were treated horribly! The two masseuses did a very good job, but the receptionist, Martha, ruined the whole experience for us. First of all we were not warmly welcomed at all, but she spoke to us in a very harsh, unfriendly way – not what you expect from the spa of a 5 star hotel. 10 minutes before our scheduled appointment (16:00) we showed up at the reception to find out where we are supposed to go for our session. With another unfriendly gesture, a hand movement, she directed us back to the pool area. There we waited until 10 past 16:00 and nothing happened, which is why we went back to the reception and politely asked what is going on as we haven’t been picked up yet. In an incredibly arrogant, unfriendly tone and even rolling her eyes and making another hand gesture, Martha said “I didn’t make your reservation!”. That neither answered our question nor is that something that can be said to guests under any circumstance. She represents the spa and can not tell guests that she herself is not responsible for our reservation. We were simply shocked by this statement. Remaining very unfriendly, she told us that our appointment had been rescheduled to 20 past 16:00, a fact that she could have told us before, we should even have been told when we arrived. Also, there was an activity going on in the pool area, which is why it was very loud and no relax atmosphere at all. Besides, we could not profit from the “free tee” offer at all…it was empty when we arrived and not refilled until we left. We have visited many spa areas over the years, but this was by far our worst experience. It simply did not feel at all as if we had just left a spa when we walked out, we were just very troubled and angry about Martha’s behavior. On top of all that, we sent an email describing our experience to the spa Manager - and never got a response. So even he doesn't seem to care what is going on in his spa. Not 5 stars, not even a spa, rather a public swimming pool atmosphere.

I really enjoyed my time here. It is cute and when you stay in the Altis hotel it's free to use. The massages we ordered where nice but for portugal a bit expensive.