Hertz Aluguer de Viaturas, Lisboa
4.1/5
★
based on 8 reviews
Contact Hertz Aluguer de Viaturas, Lisboa
| Address : | Av. Severiano Falcão Nº7 7A, 2689-522 Prior Velho, Portugal |
| Phone : | 📞 +9 |
| Website : | https://www.hertz.pt/ |
| Categories : | |
| City : | Prior Velho |
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Svetlana Rita on Google
★ ★ ★ ★ ★ Sr. Hugo na Receção é uma pessoa muito educada, domina bem o seu campo de trabalho de uma forma segura, e explica tudo corretamente até aos pormenores. Se o nosso País teria mais profissionais assim, Portugal viveria muito melhor!!! Muito obrigada!
 Mr. Hugo at the reception is a very polite person, he has a good grasp of his field of work in a safe way, and he explains everything correctly, right down to the details. If our country would have more professionals like that, Portugal would live much better!!! Thank you!
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Luis Garcia on Google
★ ★ ★ ★ ★ Empresa que não é séria nem se preocupa minimamente com o serviço ao cliente. Reservei viatura para as 11:30 para reserva de 3 horas até às 14:30, tendo apenas recebido a viatura após as 13:00. Após ter entregue a viatura perto das 16:00, cobraram-me mais de 90€ em taxas injustificadas, totalizando mais de 170€ por uma reserva de 3 horas que se iniciou quase 2 horas após a hora agendada.
Acresce que o cartão combustível frota fornecido pela empresa não funciona nem é aceite pelos postos de combustível da marca em causa (Repsol).
Não é recomendável, de todo.
A company that is neither serious nor concerned with customer service. I booked the car for 11:30 am for a 3 hour reservation until 14:30, having only received the car after 13:00. After I had delivered the car around 4:00 pm, I was charged over €90 in unjustified fees, totaling over €170 for a 3-hour booking that started almost 2 hours after the scheduled time.
Furthermore, the fleet fuel card provided by the company does not work and is not accepted by the gas stations of the brand in question (Repsol).
It is not recommended at all.
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João Ribeiro on Google
★ ★ ★ ★ ★ Cool
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Eduardo da Costa on Google
★ ★ ★ ★ ★ Good services
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Nuno Esteves on Google
★ ★ ★ ★ ★ Top!!!
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Bruno Almeida on Google
★ ★ ★ ★ ★ Everything went well except that I needed to wait almost one hour to get the van I rented, and the one they gave me only had a service key
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Pedro Pereira on Google
★ ★ ★ ★ ★ Like to know why don't have electric cars or electric motorcycle
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Peter C on Google
★ ★ ★ ★ ★ Not a good experience at all! It took us the better part of 3 hours to get the car rental straightened out at this location. When we originally picked up our vehicle the location didn’t have the class type we had originally booked for. We needed a vehicle that would accommodate 4 passengers and 4 luggage’s. When we booked with the agent at the call center, they reassured us that this location had plenty of cars that would fit our class type. I had read the reviews before booking (which were poor) I should of reconsidered and dealt with another car rental company in Lisbon. Their care team had no choice but to upgrade us to a Mercedes C Class wagon. This wasn’t our request, it was the only car that suited our needs. We had unpacked our original rental (which was a small crossover) to the C Class to find out the back sit was completely wet. At that point we had to unload the car for the second time to reload for the third time. The 2 agents who were assisting us were starting to lose patience and were talking about us in their Portuguese language. When my wife confronted them, they went quite and turned red.
Usually I wouldn’t write a negative review, but it is how we were dismissed as customers. We were given an upgrade which we appreciated, but it wasn’t our fault they had not cars to accommodate our original request. When I had followed up with head office and the manager at the location. I was dismissed, they all said I was lucky to be given a Mercedes at no extra cost - again, I DIDN”T ASK FOR IT. They are missing the point, we spend over 2 hours at the location, put us through aggravation and dismissed us like we created this situation.
My advise is to reconsider dealing with this company. There are plenty of other car rental companies you can deal with who probably care about their customers experiences.
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