Hospital CUF Coimbra

A very specific situation: I was consulted by the psychologist Cláudia Silva and I felt that I was not in the least interested in the subject that led me to her consultation. She ruled out a possible diagnosis within 10 minutes and when asked about therapies in the field of psychology that could help me, she was unable to answer... Not to mention that CUF repeatedly tried to contact me during the week to advance the consultation time, since the professional's last appointment would be at 5 pm and it would not be convenient to wait another hour for the next appointment. As a health professional, I was ashamed to charge money for this type of consultation. It makes me believe that CUF accepts all types of professionals: good and bad.

I had a gynecology appointment scheduled for March 12 and confirmed by cuf services. I moved on purpose from the Azores to it. On the 10th, they called to cancel the appointment and despite explaining my situation, having come on purpose for the appointment, the alternative was to schedule a new appointment for August. The lack of attention and consideration for people is regrettable.

How is it possible to be calling for 1 week to make an appointment and no one answers??? I can't make an appointment through the My Cuf app because my gastroenterologist's name doesn't appear, however I went there for her appointment and she was even the one who did the exams on December 21st. I don't understand how this is possible even by consulting the most favorable times to attend. I have sent an email and so far no one has contacted me. This is very urgent.

When making an appointment, this Hospital required me to pay €2 claiming that it would be for protective equipment (anti-covid mask) and disinfection and cleaning, I reckon the premises. The price of a box of 50 masks is €2.39, or €0.0738 each mask. It's not even worth commenting! But it was well worth it, having canceled the appointment and moved to the Coimbra Surgical Center where... they offer the mask! Who wants everything...

My situation is very simple: On the 2nd of February I went for clinical analysis together with my grandmother. I received my grandmother's the same day and mine didn't show up. After waiting two days, I called Cuf and they said there was no associated email (when on the day of the analysis I corrected it at reception). I associated email. I received nothing. I called again, they said just installing the MYCuf application. I installed the application. Not received. I called again, they said I had to sign a liability waiver and only then were they authorized to send the analyses. So it was, I went to the premises and signed. I received nothing. The computer attack took place on germano de sousa and another week has passed and still nothing. So, whenever I try to contact them, they blame only the attack, not giving me a solution to my situation in which I needed the analysis urgently. Several times they had my contact in the clinical pathology service, which never contacted me. If I could give 0 stars, I would.

I was prescribed a cranial CT scan on the 12th of this month of January, which I tried to schedule to be performed in Leiria, which is my area of ​​residence. Due to having to wait until the 24th, I made the appointment at CUF Coimbra, whose exam was carried out the very next day, however when we make the appointment, no one informs that the report is only sent 7 days later, information that is only transmitted to us when Upon arrival at the counter to register and pay, I requested that the report be sent by email and signed a document so that the CD/DVD of the respective TAC could be sent to me later via CTT. I expressed my displeasure to those who attended me, who suggested that I speak with the technician/nurse who would accompany the CAT, which I did and who replied that they would talk to the doctor about the possibility of shortening the waiting time. When I finished the exam, the technician/nurse did not show up and asked the assistant to tell me that the doctor would make the report at the beginning of the week, the beginning of the week was already on 18/17/19, today is 25 after 11 days later after the exam and I'm still waiting for the report. Regardless of the result of the exam, in the expectation of obtaining a faster diagnosis, I went to CUF Coimbra, traveled 180 km, paid tolls, diesel, paid €175 for the exam that would cost me €125 in Leiria and I will end up receiving that report. later that the option of Leiria had been chosen. Simply unacceptable, I would even say shameful.

I went today for the first time to this hospital and the experience was not the best, I expected it to work differently. First, to say that I consider the fees they charge absurd, in the covid era and in general, there is some use, perhaps because it is a private hospital, but the truth is that other private hospitals in Coimbra do not... Then go in, measure the fever, change your mask, get a password for the consultation and go through the reception, these are all boring procedures that take time, until you get to the elevator, the floor of the consultation and the waiting room... method of calling consultations very practical, although we are in the digital age, we are all used to hearing our name, without looking at the screen where there are lots of different numbers of passwords and offices, between people coming and going, doing noise in the room, which always ends up distracting us. The only positive point is that the service was good, where all the employees I came across were friendly and helpful, as I was and felt a little lost and confused in this hospital, between waiting rooms, offices, screens and passwords. .. The appointment did not start at the appointed time, there was a slight delay of just over 10 minutes and the Dr. did not make any direct or localized observation, she just stayed at her desk writing on the computer, maybe afraid of the covid or simply doing her own thing. situation analysis. It should also be noted that, at the reception, the process was slow and I was not able to obtain other relevant information or have access to the consultation invoice, due to Internet network failures in the computer system. Something that may have been a general failure and CUF is not directly to blame, but it always ends up causing some inconvenience - to me and others - and increasing the queues inside the hospital, which is not at all desirable, especially at this time of pandemic. . After a few days, having called there several times, having joined the My Cuf application and also having made an online request to obtain the data and invoice by email, I still have not received it, which does not show attention to the user. I will only return to CUF if I really have to and there are no other options sooner. The (higher) values ​​do not do justice to the service. In view of the above, I cannot recommend this hospital.