Hotel Baía Grande

Very nice hotel, really enjoyed my stay here. Employees were very friendly. We got a room where the door to the balcony was broken, so the hotel staff told us directly we were able to change rooms. So we did and they gave us a free update! Rooms was really nice and we had a beautiful view over the pool!

Great hotel, nice bar, good view on the ocean.

Worse stubborn and most unhelpful staff ever - in most service industries around the world, the customer is always right..not in this hotel, where the hotel staff is always right. We travelled as family of four to include 2 young children, but had to specify 2 adults on the booking to avoid an extra room being charged but did specify we needed a cot for the room. On check in, our kids were on the sofa close by. However, we were treated like criminals during our stay being accused for hiding our kids from the booking including even purposely locked out of our room straight after a swim which not professional or courteous. Once advised of the importance in the morning, we informed them we would see them later in the day, but as we were not quick enough, they decided to block our room entry card! Why not just leave a note in the hotel room etc instead of freezing our access when we were all cold and wet from a swim! Other issues include very slow service at reception, and long queues in the morning for breakfast. I patiently waited for 30 mins to be seen by reception to ask for a beach towel to be told they ran out! During one breakfast, we had to split our family of 4 with 2 young children into two tables, but when one large table became free, we asked if we could take to be told NO WAY, for it to be taken by 4 adults, bizarre?! Ps you need a car for this hotel, shuttle buses are VERY limited and nearest supermarket is a 20 mins walk! Each time I complained to senior management, they are very quick to boast about their experience and hotel policies etc but NEVER truly listen or address customer issues, hence found them to be the most unhelpful and stubborn staff including general manager himself. I am just waiting for them to reply to this email, once again defending their hotel policy and magnificent staff etc... Avoid this hotel if customer service is an important part of your stay..very disappointing for a 4 star hotel, probably worse stay in my 28 years.

Very nice hotel for holiday. Rooms are clean. Hotel has a nice atmosphere. Food is good, but dinner is a buffet, its good quality, (I don't like buffet which is my personal choice) and you are in and out quickly. We had half board so wine or water is included with the evening meal. We also had lunch by the pool, very nice too. Pool is nice and refreshing. Taxis are easy and reasonably priced and they all seamed very happy to help Staff are really helpful. They even printed out all of our travel documents (given COVID, we found often better to have the dox in paper form) They went above, separated and put our dox in separate pouches - a big plus :-) They also provided a transfer service to and from Faro Air port which was reasonably priced and very efficient. If i have one recommendation is to get a few 5L bottles of water in some of the near by shops (we went to Spar) as water in the hotel is sold, by the 0.5L bottles and it starts to get a tad expensive after a day or two. that is the only suggestion that I can think of. I would recommend the hotel for sure, two happy holiday makers at the end :-)

Very clean and staff friendly. No amenities provided except soap. Entertainment almost every night which was nice.

Very good hôtel! That's a shame, it's a bit far from everything but the beach on foot in the morning is too good.

Everything from the time we checked to checking out Everything ran so smoothly Rooms spotless cleaned everyday Staff where just so nice always a hello and a goodbye if needed anything they where so accommodating Pool was stunning Would so highly recommend this hotel and the beaches near by where amazing 10/10

We returned to this hotel for three first time since lockdown in March 2020. We were very impressed by the excellent cleanliness and hygiene systems in place and that all staff wore masks and used sanitiser. The staff were all very polite, friendly yet professional and once again made us feel really welcome. It was a pleasure to return and cannot wait to return next year.