Mármores Santa Rosa - Armazém Rosa Rua 3

I do remodeling with some frequency and I was a client of this company for 10 years. On July 20, 2020, after many unanswered calls and 4 telephone contacts, they went to the site to take measurements. I showed my discontent at the time, saying that I was about to give up if they didn't go that day. Days later, they make me move 40kms and go purposefully to the place, because I needed 1 measure. Days later, they ask me for the specifications of the dishwasher: in addition to providing the technical drawings, I send it to the factory of this company. Days later, they ask for the measurements of the glass ceramic plate, which I also send technical drawings quickly. On the 3rd of August, I am told that the assembly of the bench is scheduled for the end of that week 6/7 of August. Nobody tells me anything. I look forward to the next week. Anything. When I pass on the 19th of August at Fabrica to speak with the person in charge, ask for explanations and work as agreed, they are closed. No one answers my cell phones and I receive the following reply to my SMS: "... We return August 31 ..." So I answer to 2 of those responsible, which is then without effect. I get a call after they come on vacation, as if it were nothing, to schedule the assembly. This assembly was scheduled for August 6! Without an apology, compensation or any other kind of attitude of responsibility, you apologize with the amount of work. I replied: I am a 10-year-old client, not a 10-day client, if I had just made this call before going on vacation. When I stop by the factory to lift the Dishwasher, not even a good afternoon, an apology or whatever. In short: I went to the other side and the job was well done by 30% less. We all made mistakes and we have to understand. What is no longer accepted, is in the face of successive failures, not assuming them, not apologizing, causing inconvenience to the client and acting as if it were normal. May my case serve to grow professionally and not just in size.