Mercure Porto Gaia Hotel - Nº De Registo:378

Great service, the best service we received so far in our European trip. We made a mistake to book two nights instead of one. The front desk happily helped to change the booking at no cost and gave us connecting room as requested. The room is clean and quiet. The only drawback is the way to the hotel is very confusing. Other than that everything is perfect.

Really good hotel. The personnel was really kind. The rooms really clean. Sadly I haven't sleep well during the 3 nights, maybe because the windows are closed(No handle). The place was really quiet and really confortble to have the Auchan(ans shops) near it and easily accessible. The breakfast was really good. With a lot of choice and it was really calm.

Been there for 2 separate nights this past week, and the experience was great. Quiet and clean rooms, lots of space. The lobby is also very cozy. Unfortunately, due to C19, no service was available there, but I sure would have enjoyed having a drink there in normal times. The greatest point here was the employees, all were very patient, helpful, and listened to my every need for these days (early check-in’s, early breakfast for the first day, ordering room service from their partner external provider, early morning taxi...). Rita was very friendly and showed me around the historic city center with the best spots on a paper map, while Paula took time to help me find the fresh fish I wanted for dinner while we couldn’t translate the online menu. The historic center is about 10 minutes away driving (any Uber or Bolt will do the ride for around 5 euros) and there’s a big shopping mall nearby with both shops and restaurants if needed. On the western side, you could also join the marina and a beach, 2-3 km away, reachable by walking. About 2.50 euros ride. You could also get ride and aim for the bigger beach, to the north, on the other side of the river, "Porto". Little details very appreciated, for instance, a male manager provided me with a breakfast box at 3:30 in the morning and confirmed the taxi booking to reassure me. He kindly asked the taxi to drive all the way to the front. Paula on the 2nd day asked the restaurant to provide another payment terminal as my bank cards didn’t work on the first day and even offered to provide change if I didn’t have any, she remembered the drink I took 2 days earlier. In-room breakfast tray provided for the 2nd night, ordered for 9:45, went down to get it as I thought I’d have to pick it up downstairs, while an employee brought it up exactly at 9:45 and all items delivered as ordered. Fantastic service, very customer-oriented, very professional. If I come back again to Porto for leisure this time, be sure you’ll see me again. I can see that the director reads these comments often, please thank the 4 duty managers I’ve come across (Rita, Paula and the 2 others for which I don’t have the names). They’re all absolute gems and I hope to see them again in the future. Alain H

A warm welcome and a special attention for an early breakfast A special attention for late cleaning session in my room

Good hotel for a good price, well located, clean, friendly staff, we haven't had breakfast but it looked nice.

Been there for 2 separate nights this past week, and the experience was great. Quiet and clean rooms, lots of space. The lobby is also very cozy. Unfortunately, due to C19, no service was available there, but I sure would have enjoyed having a drink there in normal times. The greatest point here was the employees, all were very patient, helpful, and listened to my every need for these days (early check-in’s, early breakfast for the first day, ordering room service from their partner external provider, early morning taxi...). Rita was very friendly and showed me around the historic city center with the best spots on a paper map, while Paula took time to help me find the fresh fish I wanted for dinner while we couldn’t translate the online menu. Little details very appreciated, for instance, a duty manager provided me with a breakfast box at 3:30 in the morning and confirmed the taxi booking to reassure me. He kindly asked the taxi to drive all the way to the front. Paula on the 2nd day asked the restaurant to provide another payment terminal as my bank cards didn’t work on the first day and even offered to provide change if I didn’t have any, she remembered the drink I took 2 days earlier. In-room breakfast tray provided for the 2nd night, ordered for 9:45, went down to get it as I thought I’d have to pick it up downstairs, while an employee brought it up exactly at 9:45 and all items delivered as ordered. Fantastic service, very customer-oriented, very professional. If I come back again to Porto for leisure this time, be sure you’ll see me again. I can see that the director reads these comments often, please thank the 4 duty managers I’ve come across (Rita, Paula and the 2 others for which I don’t have the names). They’re all absolute gems and I hope to see them again in the future. Alain H

Everything was very smooth and staff very friendly and helpful, room is tidy and spacious, very bright, lobby is perfect being attached to the mall another excellent benefit, sure it will be first choice

I'm a regular stayer with the Accor group, i felt a great sense of positiveness from all the staff at Mercure Porto Gaia, keep up the good work.