Novo Banco Balcão Parque das Nações
1.7/5
★
based on 8 reviews
Conte com uma conta \r\n
à medida da sua vida
\r\n"}}" id="text-dc01c0e1f7" class="cmp-text">Conte com uma conta
à medida da sua vida
Contact Novo Banco Balcão Parque das Nações
| Address : | Avenida Dom João II Estação do Oriente, Lote 1.07.15, Loja G224, 1990-094 Lisboa, Portugal |
| Phone : | 📞 +888 |
| Website : | http://www.novobanco.pt/site/cms.aspx%3Flabelid%3DRededeagencias |
| Categories : |
Bank
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| City : | Lisboa |
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Luis Cortelhas on Google
★ ★ ★ ★ ★ É tudo automático. Até o meu fecho de conta vai ser. Roubarem 35euros por ter a conta negativa em 1 euro é estúpido. Somos todos racionais ou somos umas bestazinhas que andamos por aqui. Bem Hajam
 It's all automatic. Even my closing will be. Stealing 35euros by having negative account at 1 euro is stupid. We are all rational or we are beasts that walk around here. Good morning
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Mauro Pina on Google
★ ★ ★ ★ ★ Inadmissível à mais de 2 meses que não é possível depositar dinheiro através da ATM.
Para alguém não tem como se deslocar lá antes do fecho do banco tem de ir até ao fim da Avenida só pra fazer um depósito.
Inadmissible for more than 2 months, it is not possible to deposit money through the ATM.
For someone there is no way to get there before the bank closes you have to go to the end of the Avenue just to make a deposit.
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Corneliu “Paraipan” on Google
★ ★ ★ ★ ★ Tive uma conta neste banco que ja fechei em Janeiro de 2017, no dia do fecho entreguei os cartões que tinha. Passado Tantos meses recebo facturas para pagar e anuidade dos cartoes? Cartoes que ja nao os tenho ha quase um ano ??? Ja pedi explicacoes por email mas eles nao querem , so por telefone para eu nao ter provas. Eu tenho os documentos do fecho, a seguir e reclamacao no Banco de Portugal.
I had an account with this bank that I already closed in January 2017, on the day of closing I handed over the cards I had. After so many months do I receive invoices to pay and card fees? Cards that I haven't had them for almost a year ??? I already asked for explanations by email but they don't want it, just by phone so I don't have proof. I have the closing documents, below and complaint at Banco de Portugal.
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Vanessa Santos on Google
★ ★ ★ ★ ★ Atendimento péssimo. A pessoa que estava no atendimento por dois dias seguidos não mostrou a menor paciência para me explicar nada, eu queria fazer um depósito a prazo saber informações e nem me reencaminhou para ninguém, disse apenas para ligar para a minha gestora. De seguida ficou a fazer comentários a meu respeito com o colega do lado. Péssima experiência.
Lousy service. The person who was in attendance for two days in a row did not show the least patience to explain anything to me, I wanted to make a term deposit to know information and neither forwarded it to anyone, said only to call my manager. Then he made comments about me with his colleague next door. Bad experience.
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Danilo Smükke on Google
★ ★ ★ ★ ★ Incompreensível e impressionante a falta de politesse por parte de funcionários. Fui atendido por uma agente chamada Ana João Santos que desde a primeira abordagem foi super mal educada. Fui fazer abertura de conta, que as duras penas consegui, pois ao invés de perguntar no que poderia me ajudar, como em qualquer lugar perguntam, disse-me que não estava ali para ajudar ninguém, numa situação.
Em um dia extremamente quente, agência mal ventilada, perguntei-lhe se havia água disponível aos clientes e fui surpreendido com a resposta de que "não há nem para nós, quem dirá para cliente".
Além de vários outros episódios durante o atendido, onde mais parecia tentar impedir-me de abrir a conta no banco do que fazer o serviço que afinal era possível e simples. Lamentável. Não sei se foi motivado por racismo por eu ser de origem brasileira, ou simplesmente pela falta de educação. Independe se sim ou não, gostaria que ficasse claro que, no Brasil, se um funcionário (principalmente se for de Banco) tratar um cliente desta maneira e for denunciado, é demitido imediatamente.
Portanto tenham mais respeito e educação, pois mesmo se estivessem a "ajudar", fazer um favor a alguém, ainda deveria haver bom senso e educação. Ridículo retrato do que clientes vivem frequentemente com o mau atendimento em Portugal, que está muito inferior aos padrões brasileiros, quem dirá europeus.
Incomprehensible and impressive the lack of politesse on the part of employees. I was attended by an agent named Ana João Santos who was super rude since the first approach. I went to open an account, which I barely managed, because instead of asking what could help me, as they do in any other place, he told me he wasn't there to help anyone in a situation.
On an extremely hot day, poorly ventilated agency, I asked him if there was water available to clients and was surprised by the answer that "there is not even for us, let alone for the client".
In addition to several other episodes during the service, where it seemed more trying to prevent me from opening a bank account than doing the service that was, after all, possible and simple. Unfortunate. I don't know if it was motivated by racism because I was of Brazilian origin, or simply because of lack of education. Regardless of whether or not, I would like to make it clear that, in Brazil, if an employee (especially if he is from a Bank) treats a client in this way and is reported, he is dismissed immediately.
So have more respect and education, because even if you were "helping", doing someone a favor, there should still be common sense and education. Ridiculous portrait of what customers often live with poor service in Portugal, which is much lower than Brazilian standards, let alone Europeans.
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Andre Rodrigues on Google
★ ★ ★ ★ ★ Agência que não dar suporte ao cliente quando está no estrangeiro dentro da UE. NÃO RECOMENDO. Sou obrigado a regressar a Portugal com urgência para regularizar minha simples situação, apenas um novo Pin para aceder o apk
Agency that does not support the customer when abroad within the EU. I DO NOT RECOMMEND. I am forced to return to Portugal urgently to regularize my simple situation, just a new Pin to access the apk
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Ben Kamphuis on Google
★ ★ ★ ★ ★ Bad service. Telling wrong information, every employee tells another version. Charging money for doing nothing. Making mistakes. No or very slow response. Online banking not allowing you to see your own details. Not able to reach by phone. Branches not helpful... What a mess bank!
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lizi bai on Google
★ ★ ★ ★ ★ I had a meeting with my account manger at Oriente site today so I went. I wiped the first entrance door open, then pressed the bell to request the staff inside to open the second door for me. The lady sitting at the counter desk, raised her head to briefly look at me, then put her head down, acting as if no one was there. I waited for another 3 mins, pressed 1 more time, no luck. Again, another 5 mins, woah I was still the transparent air to her. She just simply did not want to open the door. At the time, as per my eyesight coverage, there was 1 customer inside. So I believe it has nothing to do with "limiting indoor capacity under social distancing rules". At least not the way she did it.
It is very simple : if you do not even want to serve the customers, why do you think you deserve to survive in the business ? I went for the purpose of buying funds, now I changed my mind and will go to another bank with my investment interests.
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