Oficina dos Smarts

I delivered my car to the workshop, and indicated what the car had and what seemed to be the breakdown (I'm not a mechanic, I explained what the car was doing (I lost speed)) when I asked for a quote. Whenever I called to ask if they already had a budget, inf they would call the next day, in an hour 10 minutes and would not call. Until I had to go to the store in person to try to understand the lack of communication, they called the next day and said the budget 310.90. Ok I accepted and moved on. Four more days passed and no information. I contacted him and told him I could pick up the car that day at 5:00 pm 5:30 pm, when they call me at 4:30 pm that day to inform me that the car was not at 100 percent. The next day I called again to have news, and they said that the car is fine, if it breaks down to go to the workshop again and when I have time to put the car back to see what it has, that they are full of work. With so many irregularities, I went to another mechanic right after, in which he detected an oil leak in 1h and the part they said to change did not work. They still answered me that they only tried to repair what I indicated and they would not have to see anything else, because I did not request a review and what I asked for was a budget, in which a breakdown was visible and they had the notion, and did not inform me. What the leak was quite and visible, I think it is a way for the customer to go over and over again to see what could be done in one go! I made a complaint in the book. Lack of word of professionalism and customer service. I am harmed and I do not come back or advise this workshop. Note 0 !!

The worst experience I can remember with a company. Case - Annual Review Smart Fortwo Brabus 2017 Chronology of interaction with Mr. Nelson Pereira, from the company 1 -Initial phone call. Annual review confirmed, with collection and delivery on 7/27, 8.30am. Mr. NP will pick up the car personally, as he lives nearby. 2nd - 27th July - 09.15h - I call Mr. NP, the car was not picked up. 3 - Mr. NP informs having forgotten the appointment and lack of staff. 4 - Rescheduling for July 29, 08.15 hours. NP informs that the Italian colleague responsible for the motorcycles will pick up the vehicle on time, without fail. 5 - 29 July 08.45 h - Telephone Mr. NP, - Car has not been picked up. Mr. NP informs that he is the one coming on the way, as he had the impression that the scheduled time would be 9 in the morning. Wrong. Reschedule for July 30th. 6th - 30th of July - vehicle raised by Mr. NP. Delivery 14.30H. I ask for a plastic insurance sticker cover to put on the windshield. 7 - Phone call from the company -approx 12 hours - to communicate the parts to be replaced, as well as the price: filters, handbrake adjustment. I approve and request NIB to transfer the amount. 8 - I transfer the amount to NIB Sr. NP, in the early afternoon. 8 - 14.36 H- Mr .NP delivers the vehicle. 9 - 18.46 h- I send a message to Mr. NP, providing an email for sending a copy of the review sheet and I ask where is the plastic cover that he told me he left in the vehicle. No reply. 10 - 1st August - Voice message from Mr. NP - Haste in the transfer of personal belongings from my car upon delivery caused me to have taken a plastic cover by mistake. It happens... Promise to leave it in the mailbox soon. Review sheet follows shortly and explains that now only the service is electronically registered in the car's history and is not issued on paper. Incorrect, as I have all documents from previous revisions in my possession, provided by the representative. 11 - 3 August - I call NP to inform that the on-board screen has froze and does not assume any tactile function. Situation that is the most unfortunate coincidence because the car has never had any problem in 4 years of use, despite knowing that the system is demonstrably fragile and can happen. Mr. NP offers help in immediately contacting carclasse, the company's partner, to schedule a date for Smart to be seen. It will report on the same day, as it understands the gravity of the situation. 12 - 4 August I send a whatsapp message to NP, asking if there was a response from the carclass. Message is unread and no reply. 13 - 9 August I send an email to the company, requesting again the sending of a copy of the review sheet, as I do not have any document that identifies work carried out by Oficina dos Smarts, following my request personally with Mr. NP, who never sent it. 14th - 10th of August - today Mr. Nelson Pereira responds to my email, informing me that he is on vacation and that he will send the document as soon as he arrives after the vacation. Asks "if the radio(!) is good?". 15 - I reply to the email, informing that Telan is still frozen and that I still await the response of the diligence that I supposedly would have done with the carclass, to help resolve the case, which I would appreciate. As I see if you forgot, I inform you that I will solve the case in another way. I end by reiterating the request of 3 previous times and without an answer to send me a copy of the review sheet for my records. Space prevents further details but the chronology of the acts above speaks for itself. I paid 280 euros by bank transfer to Mr. Nelson Pereira's account and I still don't have any proof or document of the company where the services were provided, other than a series of excuses and delays in doing so, on the part of his representative . To everyone who asks me about the Smarts Workshop, I will give an account of my experience, which I leave here with an accurate report. Smart goes to C Santos, August 9th, for verification and, I hope, resolution of the ecan issue, and general re-verification of Smart's status. Smarts workshop never again.

Excellent experience, friendliness and professionalism. Very attractive prices. 100% recommended.

First time using the services at Oficina dos Smarts and I can only thank you for your professionalism throughout the entire process. From the first contact, to the collection of the vehicle and subsequent delivery. It made me feel safe and confident to have Smart in good hands. Thank you very much.