Plataforma Legal

Volta Public Service. You are forgiven! It is just what I think to say after the experience I had with this company, compared to two experiences I had, at about the same time, with two of our chambers and two of our finance offices. Both in price and quality of service. I was a customer of this company due to the imposition of the bank that also participated in the transaction. If I noticed, all the administrative staff of this company are in Porto. I don't know if they have solicitors and lawyers in Lisbon or if they hire professionals as needed. I had to pay for the service in advance. In 3 weeks I sent 2 e-mails asking for the invoice, to the address that the solicitor gave me, nothing. I sent the 3rd with knowledge of the company. They have already answered and sent me an invoice that was not even in my name and with a value very different from what I had paid. I complained about the mistake and they sent me another one, already with the correct name and value, but in the description of the service came something that had nothing to do with the service they said I had provided. I complained again and those who answered said that although it was written that the service provided was "A", the service provided was "B", but that I was going to ask for the invoice to be corrected. I thought it was strange. If they knew that the service had been "B", why did they write "A" on the bill !? From then on, I sent several emails asking for the corrected invoice, I didn't have a single answer for 3 months. I needed to go to the company's premises in Lisbon and speak to the receptionist who asked me for the e-mails with the history of the process to send to colleagues in Porto. I did it that same day and even so, after 7 working days I still had to send another email to the same receptionist who answered me here in Lisbon to say that I had already spent enough time to correct the error. The next day I received an email with the invoice. Even so, the description of the service provided is still not "quite right" to what, in my opinion it should be! I still haven't seen if it appeared on the e-invoice, but I'll see. The question remains: they did not refuse to pass the bill, so the reason would not be to avoid tax! The great resistance was to write the real service provided (which, as I said, was still a little vague). So what would be the reason !?

I'm a lawyer. I give one star because I can't give less. A real nightmare.

We've been trying to do the deed since June 28th. The platform did not confirm the papers and it was only at the time of the supposed deed that he remembered that something was missing. The deed was remarked and the same happened again with another document. This is unacceptable. There are sellers who need the money from the sale and have deadlines to meet for payment. There are people taking big trips over and over again just because these people don't do their homework. It's a shame!!!!

They tend to check the documentation at the last minute. Result? Clients often make large trips to book them, and within an hour of the writing, the lawyers detect an error, an omission, whatever it may be, and the deed is not done. Moreover, they often do not show their face, hide themselves and the customer has no one to complain to. And when they show up, they are sometimes rude. It is the last record I was at PL at Avenida Manuel Alpedrinha, 9 in Amadora, in which the lady lawyer, arrogant, arrogant and ill-mannered (probably also malformed), 'literally' slammed the door in the face of clients, buyers and salespeople and their companions (they stayed on the street as a result of COVID, but watched everything).

Very bad!!!! This service is a mistake for the citizen! Terrible service for anyone with an open door. There is nothing like a Notary Office, here yes, there is rigor, clarity, professionalism and public faith.

Incompetence at every level, the worst place to do writing. Only interns, nobody is responsible for anything. I don't recommend it and if you can, they will do the scriptures elsewhere!!! Values ​​above the average, the deeds are cheaper at the notary's office!!! Don't be fooled!!

A month to write a deed. The bank sent our property acquisition process to this office on November 1st, on that date PL sent us a list of the documents that were needed. We send the requested documentation and every week thereafter they ask for new documents or documents that have already been sent before. It's a real horror movie, we had to extend the lease by a month due to the incompetence of this law firm. If you can, do the deed at a Notary.