ROSA ET AL
4.5/5
★
based on 8 reviews
Contact ROSA ET AL
| Address : | Rua do Rosário 233, 4050-524 Porto, Portugal |
| Phone : | 📞 +7 |
| Website : | http://www.rosaetal.pt/ |
| Categories : | |
| City : | Porto |
| Description : | Airy suites in a stylish boutique hotel featuring dining, as well as a garden & a bar. |
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Timo Lorch on Google
★ ★ ★ ★ ★ Enjoyed their brunch menu on Monday noon. Mariana was an angel, the food was fresh, tasty and beautifully arranged.
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Lucie P on Google
★ ★ ★ ★ ★ My husband and I stayed here with our baby, he already wrote a comment and I am frankly in awe at the response. the hotel itself is nice and so is the food but the staff is rude and defensive even here under each comment which should not be how a "4* establishment" deals with customer reviews. There are ways of dealing with complaints and being defensive and passive aggressive is not one of them. I guess not everyone tries to improve their services, put their ego aside and be customer-centric and if remaining below average is the goal of this establishment then of course there is nothing to change and it's on the right path.
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Julien de Borchgrave d'Altena on Google
★ ★ ★ ★ ★ At first, I wrote this comment directly to them via email, but 10 days later without an answer I have to publish it here as their guest experience was well below expectations and the hotel was a disappointment overall.
Having studied hospitality management myself, my expectations for hotel experiences are always very high and I imagine it being seamless. Here I felt as through some staff members who we were most in touch with were unapproachable and cold, not very communicative and difficult to discuss with, unfortunately I do not recall the ladies names.
Additionally, I was disappointed at the additional price of the baby cot that usually isn’t charged by hotels that claim to be of high standard and upper scale. Also taking into account that the heating system wasn't working at all, we were freezing all night.
The overall price versus value didn’t match for me throughout this stay and having travelled to Porto frequently and discovering various boutique hotels of similar standards, I must say this one is the lowest on my list as the service is not warm and price doesn’t match the expectation.
I am simply a little let down by my high expectations and referral of a friend who directed me towards this hotel.
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Samantha Adams on Google
★ ★ ★ ★ ★ Our wonderful hosts for the Rosa et Al loft Batalha couldn't have been more friendly, welcoming and helpful. We had a fantastic leisurely brunch followed by tips for places to visit and things to do during our stay. The atmosphere is relaxed and beautiful, the food is wonderful, highly recommend a stop here.
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Teresa Marinho on Google
★ ★ ★ ★ ★ This place is surprisingly average. The service is very weird, and everything takes ages to happen - from getting a menu, to getting a drink, etc - so much so, you feel like you’re bothering the staff just by being there. Went in for brunch on a weekday and all I can say is that I wasn’t impressed. The food is ok, but nothing special and way too expensive for what is served, the place is cute but cold, which makes it uncomfortable. The beautiful photos of the food are just misleading. Not going back.
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Silvia Twardawa-Lüth on Google
★ ★ ★ ★ ★ A very stylish but comfortable place! Excellent if somewhat pricey food, super friendly staff. We will certainly come back!
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Chris Catacata on Google
★ ★ ★ ★ ★ We had the privilege of having the brunch area to ourselves and the place did not disappoint. All the dishes we had - homemade granola with yogurt and seasonal fruits, the rabanadas with crispy bacon and pepper relish, the eggs benedicts with spinach and a minty sauce - were simply delicious. Time permitting, I would go here every day for a week to try the different dishes they have to offer. Pay attention to the inconspicuous white door, a good dining experience awaits there ;)
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Iwona Zielińska on Google
★ ★ ★ ★ ★ We went with a friend for lunch during the week. We were the only one there at this time. Unfortunately what happened really disappointed me. We ordered sandwich with cod fish that supposed to be dairy free. It ws important to me as I can not eat dairy. When we get our order I noticed it has a creamy/yogurt sauce. I've asked waitress about it and she confirmed that it has yogurt sauce on it and went to check with the kitchen. She said that it is on the menu. When I asked to check it once again, because I remembered it didn't, she tried to convince me I'm wrong. Finally it turns out I'm right, and it was indicated as a DF- dairy free. I've asked if she can get me what it is really on the menu with a horseradish sauce and I had wait more 15 minutes while my friend was already having her lunch ( she didn't offer me anything for their mistake as I had to wait while watching my friend eating ! So unprofessional). When I finally get it was missing some ingredient that was marked in the description in the menu. Anyway I've finished and I said in the end that I'm disappointed, waitress was just saying excuses that there is a new person in the kitchen (which shouldn't be my problem). Food is tasty but a bit overpriced, they even charging for a tap water (3 €!). We did ordered a dessert which was basic. Didn't get any discount or even offered a coffee or something, for what happened in the begging. I believe they can do better, because this place has potential.
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