Thrifty - R. Castilho 72

Name: Thrifty - R. Castilho 72
Address: R. Castilho 72, 1250-096 Lisboa, Portugal, Lisboa, 1250, Portugal

2.5/5 ★ based on 8 reviews

Contact Thrifty

Address :	R. Castilho 72, 1250-096 Lisboa, Portugal
Phone :	📞 +9
Postal code :	1250
Categories :	Car rental ,
City :	Lisboa

R. Castilho 72, 1250-096 Lisboa, Portugal

Best Car rental in portugal

C	C S on Google ★ ★ ★ ★ ★ Waiting for over 1,5 hour to be helped by the desk (handled by Hertz at Lisbon Airport). Car was pre-ordered. Don't go there. Desk staff 2 out of 4. " For complaints please contact the management" , which was of course not available. At least 10 people were terrified. Some left for an alternative.
K	Katerina Orfanidi on Google ★ ★ ★ ★ ★ The worst ever service! After a nightmare 60 minute drive through the town to return the car to Hertz, we arrived at 18:02 and they were sitting at their desk but declined to accept the car and had us drive to the airport. What a nightmare! Especially Helder who was arrogant and not helpful. He made a pregnant lady go to the airport rather than opening the automated garage door and park the car, even after we begged... unacceptable!
A	Adrian Brehm on Google ★ ★ ★ ★ ★ blocked the deposit for one week but telling me that they unlocked it a week ago - no excuses but lies. booked 200 eur from my credit card without any explanation, it was payed before. take care! don‘t book!
A	Alex C on Google ★ ★ ★ ★ ★ Check in process is unacceptable. Ticket machine was working half of the time. Some people got served based on their ticket number and others on the order of the line up. Secondly, the guy who gave me the car mentioned there was no damage to the car on his inspection report and luckily I checked the car and made him mark on his report that there were scratches. People check the car and inspection report before leaving with the car! Have to say that returning the car was hassle free.
A	Aaron Evans-Aghoghogbe on Google ★ ★ ★ ★ ★ DO NOT USE! Worst car hire place I've ever used, and I've hire cars regularly in many different cities. Here, they charge €2,100 deposit (blocked from your card) for a €30 car hire, and they take 3 days after returning the car to return your money. The only way around this, is to pay an extra €65 for 'full' insurance. Then they added on €75 from my card in advance of me driving (without telling me) for petrol, and then still have not returned it to me yet, even after I brought the vehicle tank back full (two days ago). This is not cheap car hire, it is a terrible business model that tries to fleece it's customers at every turn.
M	Manik S on Google ★ ★ ★ ★ ★ This Thrifty branch shares Hertz's building. Even with a reservation, be prepared to wait for more than an hour to pick up your vehicle. The ticketing system is intriguing, and doesn't allow the customer to infer how long they'll have to wait. Staff are as helpful as they can be, but dealing with customers takes time, and there simply aren't enough employees to process the sheer volume of peak-season customers. Arrive early, or bring a good book. The vehicles themselves appear to be satisfactory, but the pickup process really sours the experience. As with all rental establishments, watch out for hidden fees!
A	Anton Perkin on Google ★ ★ ★ ★ ★ Car was very good, but they block money on your card, not mentioning that it will be unblocked in 5 days after you return the car and not suggesting to leave it cash. So you return the car and remain without €1.5k (may differ depending on the car, mine was Fiat 500X MT) for the rest of your trip. That's awful attitude that caused lots of problems.
D	Diana Torres on Google ★ ★ ★ ★ ★ In line with some of the other reviews on here, DO NOT RENT FROM THIS COMPANY! It will impact your time in Portugal and you will have to argue for fairness. They took a large amount of money from our account after we returned the car. They did not explain what it was for or provide any proof, not even a final invoice! Sadly, they take advantage of foreigners by saying they needed to repair damages but do not show any proof or provide invoices. It's a form of robbery and a scam. I have spoken to others and it appears this is a common practice. The staff are often rude and feign incompetence. We have had to spend way too much time on this. Not worth the stress and hassle. This also goes for Hertz- same location, staff and company.