Trofa Saúde Alfena

Update: After being contacted by Trofa Saúde and explained to me the reason for what happened in the situation mentioned below, I can now say that I understand better the decision that was made and that I will take into account the criteria explained to me for future exams. Description: I went to take my grandfather to do a CT scan on the Spine and in the exam it was marked there that it was with contrast. Who knows, the technique thought it wasn't necessary and didn't apply the contrast for the exam. I did not know that the employees at this Hospital could make decisions of this type, without consultation and without having the slightest idea why the contrast was requested, calling into question the decision of the doctor who requested the exam, which in this case would serve to find out what the problem was. on my grandfather's back more precisely. When I go to pick it up and show it to the doctor, if the exam information is insufficient, if necessary I will file a claim and whatever else is necessary.

Waiting time of 3 hours is still waiting. Today I brought my daughter to the pediatric emergency room and the waiting time is equivalent to a public hospital. There are not many children but it seems that there are no doctors to provide timely care for a private hospital. Better to go in public with this waiting time.

I proceeded to schedule an appointment through the application. I selected the health subsystem, the doctor, confirmed, went to the consultation. At the end of it, I am informed that the doctor in question does not have an agreement with the said subsystem, so the consultation would have to be paid for privately. Since this is an illegal procedure, as the application is marking and validating queries that, after all, are processed in completely different ways, I requested contact with the person responsible for this purpose. I was told that she was doing a job interview, that her advisor was absent and that they didn't know how long it would take to see me. I waited an hour and a half in vain. I realized, however, that the alleged person in charge was avoiding contact, as the employee went to talk to her and informed me that she was now attending to someone who was in front of me, even though she could not tell me who, nor the time of arrival of that person. In view of this, I made a written statement, which the employee insisted on, once again, going to show the person in charge. That said, he gave me a photocopy of the document in question without validating it, which removes any legal value from it. I asked him to validate it and then he went back to see the absent and busy person in charge. Finally, there he handed me the document and told me to wait for an answer, although he could not tell me when or how it would be processed. However, five days later, not only did no one contact me, but I started to receive daily sms requesting the missing payment with threats of litigation. Interestingly, I am not the one who is in default. Equally curious, it was not I who avoided contact, nor was I the one who had dubious attitudes of a highly dubious character. More curiously still, I have already spent large sums on the Trofa Saúde group, something that I will eventually not do again, as I can see that it is not a credible, responsible and trustworthy institution. In short, I still hope to be contacted with the expected respect and professionalism and I warn not only customers but also the competent authorities of the illegality of this application and subsequent illegalities that it gives rise to.

After several unsuccessful phone contact attempts, I got an appointment through the customer portal. On the day and at the appointed time I presented myself at this hospital to carry out the consultation. What is my surprise that although there are 20 or so service stations, only about 6. were working. Of course, with the service delay of about 20 minutes and despite having gone up to alert the unit secretary of what was happening, I was even called to attention by the delay by the doctor !!! I understand that there is a lot of stress, but users are not to blame, the clinician should never do it, at most, file a complaint with the public service sector. I also regret that no complaint or suggestion portal works online in this Trofa Saúde group

Two stars because luckily the medical services haven't failed me yet, but the administrative services are very bad, to the point that the final grade is so low. To know: Immense time for admission to the emergency room, if it is really urgent, look elsewhere. The pay is even worse, if you were already recovering and having a relapse with the time you spend there, I would say that perhaps due to the reduced number of the clinical staff and the administrative team, they always seem to be in minimal services. The Covid cleaning booster is paid but it is far from notorious, being just another fee they are getting used to (5€??), I didn't see more than a bottle of alcohol gel on the counter where everyone puts it the hand. They always forget to charge anything and days later we are faced with SMS asking for amounts in debt that we do not know what they relate to and with threats of additional costs if payment is not made. If you need phone support, it's best to take a tranquilizer so you don't get a nervous wreck. The only thing that works well is the app, if you want to make a payment. Suggestions and complaints don't even work. Yes, I go there because it's close to home, the medical team didn't fail, the "urgency" is a "soft" thing and at times when there are no alternatives.

The worst possible place to test for COVID-19, the more likely you are to be infected while waiting to be tested. There is no adequate waiting area, no social distancing measures are respected, people calling is an anecdote that forces people to approach without respecting the distance in order to be able to hear when they are called. There is no information, either at the entrance or in the waiting area or in the app, about the order of service and where to wait for your turn. In the application, the test marking appears either with the option of admission in the app (which does not work) or with the indication that it is not available and you must go to reception.

If you are looking for covid-19 test, I recommend you go elsewhere. They perform the exam without an appointment, but do not do any screening to better serve the public. There were countless symptomatic people, like me, who could transmit the virus to others who were just there by chance. The queue turned around and moved very, very slowly, which indicates few professionals available in relation to the demand. I waited in the cold for 3 hours and gave up.