VDL Car Hire
4.3/5
★
based on 8 reviews
Contact VDL Car Hire
| Address : | Av. do Mar 353, 8135-034 Almancil, Portugal |
| Phone : | 📞 +89 |
| Website : | https://vdlcarhire.com/ |
| Categories : | |
| City : | Almancil |
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Fábio Menezes on Google
★ ★ ★ ★ ★ |
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Gonçalo Luz on Google
★ ★ ★ ★ ★ |
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Sm0Ky_ Cowboy on Google
★ ★ ★ ★ ★ Top
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colin parry on Google
★ ★ ★ ★ ★ They left me with no car for my holiday over the half term break, and no contact with the reason why or prior to my stay stating they couldn’t supply a car, don’t use them !!
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Liam Wilson on Google
★ ★ ★ ★ ★ Deliver the vehicle to your Villa for you and are only marginally more expensive than the on airport agencies. Fast efficient and friendly service with frequent email communication. Will not hesitate to book with again next time in the Algarve.
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Stuart Wigley on Google
★ ★ ★ ★ ★ Excellent car hire. Car hire as it should be. Very easy collection from either the airport or at their office in VDL. Friendly and efficient service. Great selection of cars. Clean and well kept with a good specification. Don't have to pay extra for an additional driver or satnav. Easy booking online and you get the car model that you book. Genuine when reviewing condition of the car when returning. The best car hire experience I have had.
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Wise Bear on Google
★ ★ ★ ★ ★ Superb service! Everything that might normally be frustrating about hiring a car has been thought of and resolved, all making for a very pleasurable experience. Its nice to supply information beforehand that actually makes the arrival process easy, rather than having to re-supply everything! No nasty surprises, or extras! Would highly recommend VDL Car Hire if you want to enhance your whole holiday experience. Thank you VDL.
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James Buck on Google
★ ★ ★ ★ ★ If I managed actually to get a car I'm sure it would be a great company, but for the second time now, they have told me last minute that due to a "system error" the car I booked is not available anymore, and neither is any car in their entire fleet!
Note that this is for a booking I made almost a month ago, paid upfront, and received confirmation, only being told 3 days before pick-up that the car is not available and my booking has been cancelled.
Having already made plans on the assumption that I would have a car, you can imagine the nightmare this has caused. No other alternative or compensation has been offered so far, so I am definitely disappointed with VDL based on their other stellar reviews.
This exact same situation happened last year in October, but I gave them the benefit of the doubt due to the booking being last minute anyway. Now that this has happened a second time, with a booking made much more in advance, I felt it was time to let other customers know.
I fully support Jonathan and the company's vision to providing quality cars at a reasonable price, without the common pitfalls/tricks that other rental companies play on you. But when something as essential as fleet management becomes a problem, it can't be swept under the rug.
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