Ergométrica, Produtos de Apoio, Ortopédicos e de Elevação, Lda - R. Jorge Colaço 21 A

Great. ⭐⭐⭐⭐⭐

Good professionals and with product knowledge!

Very good.??

I just want to know where I can find what I want (wheelchair cushions) and nothing on this page tells me how and where

They are very attentive !!

After a children's orthopedics consultation at H. Sta Maria I was asked to buy some insoles adapted for my 5-year-old daughter, and the doctor gave me a prescription with directions for the insoles. I went to the Ergométrica to obtain the said, I was attended in a friendly and cordial manner by the technician Tiago, my daughter having used the insoles daily until the revision consultation 1 year later. In that consultation, the doctor in the specialty, informed me that the insoles did not have the description she indicated and that they had not benefited my daughter in any way. I went to the ergometer and exposed the situation directly to the technician who had attended to me, who welcomed my complaint, justified the choice of insoles and made himself available to articulate with my daughter's doctor in order to understand what she wanted, getting to give me feedback later. In the absence of an answer, I went back to the store to ask for clarification; again the technician was very requested and available and read the exchange of emails he made with the doctor, in which she explained to him what he wanted, which was not what he had given me. The technician defended himself, saying that the insoles had all the characteristics that the doctor described. At this point I asked for the return of the amount paid for the insoles, since the specialist doctor, again corroborating that the insoles were not correct ... Técnico said that now the matter would be referred to management. He called shortly afterwards only to say that the matter was being dealt with and that they would be contacting me soon. 15 days have passed since there was no response and I went back to the store, where I was attended by the manager, who at all, does not share the welcoming, friendliness and humility of the technician. From the beginning, he halted an arrogant treatment, talking more about the screws his wife had on his knee than about my daughter's feet, which was what it was about ... He reaffirmed the competence of his technicians, which was not put on tail by me, but by a doctor of the specialty, that he hurried to disqualify. I said that the money would not be returned because it had already been a year and as a matter of principle. It was because of principles that I went to the store so many times, because the year of the wrong insoles no one took off my daughter's feet. 5 years, now 6. Regarding the time of the complaint, I recognize that 1 year is a long time, but it was only during the review consultation that I realized what happened and we are always in time to correct our mistakes, mainly in the health area. After the conversation, in which the manager seemed to be exalted in an unrequited way, because contrary to what it seemed he intended, I did not go there to argue with anyone. At the end of the conversation, he hurriedly got up and said that we were chatting, to which I replied that we would only be chatting after he provided me with the complaints book. The manager's response is to be regretted: "If you want to complain, feel free, it's one more". This last sentence of the manager says a lot, not only that there is a lot of complaints in the store (the book was in the middle) but the complaints are not dealt with properly, and their weight is reduced and devalued. I want to make it clear that although the blame ends up being directly attributed to the technician, he always maintained a professional and cordial posture, unlike the manager, who was arrogant, showing no social and professional skills to manage a store that works with sensitive issues, such as those that arise in the health area.

Answering fast. I immediately found what I needed.

Thank you very much to all Ergometric professionals who gave my life a different meaning! Thanks to you today my godson has the autonomy to go everywhere!