Faro Shuttle Bus

Worst shuttle company ever. Would never book it again. Waited at the station for 3 hours on my way back when they knew I had to catch my flight. Called the emergency number and they told me that the driver is on his way. 2.5 hours later I was told that there is no car available today. In the meantime no one answer the phone neither in the office nor the emergency number. Didn’t get my money back until now. So be careful with this company they aren’t reliable.

Voucher says to call 48 hours ahead to arrange pickup time. So I called and was quickly told to call again a day before the journey. One day before the trip from Lagos to Faro the unfriendly lady on the phone asks why we didn’t call ahead of time and states that the only shuttle left leaves at 6:45am. Great job, amateurs.

Waited for our shuttle bus outside the main gate of our apartment block to go to the airport for pickup at 1:00pm and we had waited until 1:40pm with still no bus. We were even called and told it’s 15m away at 10 past 1 which was clearly false reassurance. Horrible professionalism and punctuality which is a strong negative for a transport service handling transportation to airports for flights.

Booked a private transfer for our family. They only give you an hour from the flight landing to clear security and locate their hidden desk that is not named properly. We didn't quite make the time. We were declared a"no show" despite having phoned them 11 times to no answer. When we asked how we should now get to our apartment, the lady stated " I don't care" . it got heated and when we took a photo for the complaints process she called the police. They arrived and were very understanding, they helped comfort the now upset children, explained that this company often let's people down and helped us arrange a taxi. As it stands we have been told they will not refund the £120, we are also out of pocket £200 for alternative transfers.

Waited over an hour at airport. Waited 15 minutes again in the shuttle before leaving. Then what was advertised as a 45-60 minute trip has been nearly 2.5 hours since they don't disclose that they make a number of stops way out of the way along the way. If they were honest with customers expectations it wouldn't be so bad. Positives are that the driver was very friendly and drove well. Shuttle bus is also large and well air conditioned and clean.

Do not use this company. They may pick you up from the airport but they probably won't take you back to the airport. The pick up time was changed from 4.55 am firstly to 5.00am. a couple of days before the pick up by email and text. Only about 10 hours later they sent another email saying the time had been changed to 0330 am but they did not send a text at this time. A text was sent instead the next day less than 15 hours before the pick up time. Nowhere in their communications to me does it say that they will send a confirmation of the pick up time by text or email or when the latest change to this time can be made. When I phoned their emergency number, they informed me that the shuttle bus had arrived at my hotel at 0300 am 30 minutes before the pick up time that they sent me by text and email. Apparently, where I was staying at Lagos this is the further resort away from the airport but still only 45 minutes away by taxi. My plane was due to leave Faro airport at 9am so the bus should have been scheduled to arrive at 7 am. Hence, 5am was a reasonable time for the pick up with other customers to pick up along the way. I have sent them 3 emails to complain and ask for them to refund my 100 euros taxi fare and they have not replied. In the last 2 emails I have requested the complaints book which they are obliged to send you by law and they have still refused to reply. Obviously, they did not send a bus to my hotel and never had any intention of doing so. They received other bookings not so far away as Lagos and it just wasn't convenient for them any more and they believe they can get away with it because you're Englush and not Portuguese. This company is completely unreliable and do not care about their customers or leaving you stranded struggling to find a taxi at late notice to take you to the airport.

Half hour late collecting my daughter. Dropped her off on her own with all her luggage 1.7km away from her hostel pointing down the road saying loads of hostels down there. Disgusting to leave a young woman on her own in the dark in a strange country. Not a good start for branching out in her own. Lucky she got there safe on her own steam would have out zero stars i would have.

Excellent service. I was a little early due to the airport being quiet and it was easy to contact them. They got in touch with the driver and told me where to wait. The driver was kind and followed all Covid safety measures. We had a great conversation and he very kindly offered to stop at the supermarket so I could pick up something. Will be recommending to friends/ family and using again!