Sanitary Services - Av. 25 de Abril 1 3A

For payments and new contracts very nice and effective. To respond to complaints, whether billing, payment or resolution of problems of lack of water or poor quality of water provided, the service is poor, ineffective, and in most cases phone contact is not possible.

Water full of limestone! It is a wonderful service when it comes to problem solving, complaints, efficiency of recurring problems! However when it comes to billing they are the best ??every month the letter is there to pay

I had to make a call to SMAS Montijo to clarify a doubt, and a lady who was rude answered and hung up because she had pending calls, so 10 minutes later I called back and answered the same lady who was rude again and transferred for the colleague, the person was super friendly and approachable, I will give 3 stars because of this man because if it were not for he would have given 1 star because of the way the first lady approached the situation

No one answers both telephone contacts. The 21 and 808, not wanting to be unfair but when I called the afternoon they answered immediately to say that the time was from 9am to 12pm. Either fluency is a lot or I don't know why they don't answer!

SMAS do Montijo is one of the worst places I have ever seen in terms of operation. It is not the first time that I have tried to resolve issues with them and there are always constraints. I just called the blue number 808 203 397 to get information regarding an invoice that was sent home but was not paid by the deadline of 18/05. In the letter received, which already dates from May 2020, comes the indication "We are at your entire disposal through the blue number 808203397 and telephone 212327768 from 9 am to 12:30 pm (...)". I make the contact around 12:15 pm, answer to Mrs. Ana Garcia who interrupts me immediately the explanation of my reason for contact indicating that it was past the hour. How is it past the hour if the letter is indicated until 12:30 and, for all intents and purposes, she answered the phone? He added that the information was not up to date and that it was a reference to the times before Covid-19. Doing the math, and considering that the pandemic started in March to round off timings, I think that 2 months would be enough for this information to have been updated. The website also does not mention a change in the schedule until 12:00, as I just confirmed. After a mouthful that nothing helped, and questioning the first and last name that Mrs. refused to indicate, I asked where she would make a complaint to which she replies: "Look, I don't know!". There was still time to be ironic and add "Maybe on the SMAS website, right?!?!". She said she was going to hang up the phone and ended up keeping the call going even though I heard her on the other end of the line. Terrible!!! To the years that this happens in that place. Lack of information, lack of availability to inform and very, very lack of professionalism. It remains for me to wait until tomorrow, at 9:00 ...

I called today 2022-03-14 at 3 pm to get information about an invoice...to my amazement they only give information in the morning. And this is what we have...go on.

The system really leaves a lot to be desired for the inhabitants. SMAS in montijo has the most expensive water in the district of setubal. It doesn't have the system like all companies to issue electronic invoices or check invoices online. We continue with the paper system. After all, it should protect the environment. I asked this question 3 years ago and was told I was working on it. I ask: Don't have computer engineers? It gives me to understand that they are still clinging to the obsolete system.

Unprofessional service. On 02/09/2022 there was a lack of water pressure on Rua Nossa Senhora da Conceição, followed by a supply cut. According to information from the Montijo SMAS, a warning is only given when interventions are carried out by this entity and not when there are supply cuts. I find it strange when the intervention continues to be carried out and that it should be communicated to the population.