Turisprime Rent a Car
3.2/5
★
based on 8 reviews
Contact Turisprime Rent a Car
| Address : | Figo Maduro, R. 1º de Maio 9, 2685-388 Loures, Portugal |
| Phone : | 📞 +7 |
| Website : | http://www.turisprime.com/ |
| Categories : | |
| City : | Loures |
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Darius Moravcik on Google
★ ★ ★ ★ ★ I’ve read a lot of bad reviews about this place so I was skeptical but I had a great experience. They gave me a car that was one class above what I booked. I returned a few hours late and it was not a problem. They even provided a complimentary airport shuttle which we did not book in advance. Overall great experience and super affordable. Anastasia was assisting me when picking up the car, thank you!
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Bass Mania on Google
★ ★ ★ ★ ★ I was a bit scared at the beggining because of some of the negative comments but I had a no problem with them when I returned it. The returning process took me only 10 mins as I didn't hit the car and returned the fuel full.
Also the staff I saw was nice.
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Waldo Kriel on Google
★ ★ ★ ★ ★ I rented a car for a week via Easy Terra, everything went smooth untill pick up.
I paid for a Volkswagen Polo, or similar.
The wanted to give me a Toyota Yaris, which is not similar at all. Some might not agree, but I'm a big guy, need the space and leg room.
Nonetheless, after arguing, they gave me a Kia Niro, very nice car, very smooth, lacked some power in the hills of Portugal on the highway.
Overall nice experience.
They told me there is a shuttle bus before 09:00 am when dropping off, that was not the case when I called the day before to confirm everything.
Had to book my own Uber, had to book 3 Ubers in total to eventually get to the airport.
While waiting outside Turisprime for our first Uber that never showed. I saw employees inside and requested to use the bathroom.
They manager didn't seem to like that idea and scoffed at me and throwing his hands up extremely rude.
No one said anything, overall an uncomfortable and rude experience dropping off.
By the time we eventually got our Uber the shuttle service would have started, but ewe made it to the airport.
I would not recommend this agency to anyone I know. Purely because their communication is poor, and some people are very rude.
The lady that helped me when picking up was very friendly and tried to accommodate us.
If you don't care about service, and simply want a car and you aren't flying on unregular hours, then they are good enough to use.
The whole experience wasn't horrible, but I've had a lot better experiences in the past with Avis, Herts, and other rental agencies.
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Leonardo DeMarques on Google
★ ★ ★ ★ ★ Worst experience of my life. Denied to accept my card even though it was a visa credit and ruined our days in Portugal
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Kali Dou on Google
★ ★ ★ ★ ★ This business is a scam business. They charged me 450 euros for a scratch on the car hood that was already there when I picked it up. Even when I showed them a photo of the scratch from the day I picked it up they didn't want to refund me the money.
THIS IS AN UNETHICAL SCAM BUSINESS. STAY AWAY!!!
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Brendan Buckley on Google
★ ★ ★ ★ ★ If I could leave 0 I would. The service they run here is absolutely criminal. They charged us 500euro for a windshield chip that was pre-existing but we failed to point out when we pick up the car. BE WARNED. We rent a lot of cars and we will NEVER go back. There's plenty of other budget rental cars in the same area. Choose another.
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Sergio杨昊 on Google
★ ★ ★ ★ ★ Dear friends, you must choose this company because it is cheap. If you can’t make sure that you can watch this car 24 hours a day and don’t let him suffer any harm, you must buy their insurance and they will do it for you. You are charged a high fee for a small scratch. Even if you don’t know where these scratches come from, I haven’t rubbed anything at all. For this scratch, I paid 409 Euros. In short, I don’t recommend it. . Thank this company for creating the economy for their beautiful country.
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Christopher Fitz on Google
★ ★ ★ ★ ★ Had a horrible experience with this company. You get what you pay for.
Upon arriving to the airport, we had to wait 30 mins to get picked up even when I informed them of our flight number. When trying to call, was only able to reach someone after the 5th try.
Car was reserved for 19:00H however due to the delay in pick up we finally got the car well after the original booking.
Upon seeing the condition of the car, you can already tell that they are not well maintained, since there were numerous scratches.
I had 3rd party insurance, and based on previous car rental experiences, you get escorted to your car and you go together with a representative over all the damages for documentation. This was NOT the case!
Upon returning the car, there was an accident on the highway which resulted in a delay of returning the vehicle. I tried calling again the airport office, however AGAIN no answer!
We finally arrived at the drop off location, however there was a guest ahead if us who had some credit card issues. This further delayed the return process and in the end they charged us 1 EXTRA DAY!!
Not only that, since we didn’t notice a small scratch on the rim, they had the nerve to charge us €450,50!!!
They’re excuse was that they would have to change the while rim which is total B.S. since you can tell no damages have been ever repaired.
I have Emailed them addressing the issues and they have yet to reply.
Overall this has been a lesson never to book with such an incompetent company. You get what you pay for, and I would have gladly paid more to get a more reliable and customer oriented company.
Do yourself a favor and save yourself not only nerves but also money and book somewhere else!
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