Budget Alguer De Carros - Aeroporto Faro Est Aeroporto Montenegro

This company was instructed to provide me with a hire vehicle for the duration of my holiday booked through Expedia, I did not have any say in who would be providing the service nor the exact details of what vehicle I could expect to recieve other than a basic four door, petrol vehicle with no A/C as an optional extra. 1) Arrival and initial customer service. After verifying my identity and confirming that I have a current valid UK driving licence, it was straight into the 'hard sale' for extras that are quite frankly not required for the overall majority of drivers "Super CDW/Gold CDW/Breakdown Recovery(?really?)". Once I had shown the customer sales rep that my itenary already had the legally required insurance and CDW provided as standard, the mood went way south, very quickly. I was also told it was necessary to purchase some form pre-paid Toll-pass so I could drive the on the transponder controlled motorways. Here's a clue, the over-riding majority of the locals including taxi and private bus drivers avoid the toll roads like the plague. It is not necessary to purchase these unless you explicitly feel the need to, I managed a eleven day break driving all over Portugal without using them. Decide whats best for you, not some sales persons commission. After the sales agent decided she was not going to get any sales bonuses from me an ignition key was slid across the desk with a stern warning "any damages to the vehicle will be deducted from the card you have provided and the Portugese government now have your UK address to send the heavy fines to if you use 'our' motorways without paying". Gee, thanks. "Where is my car?". "Out there, you can find it yourself". Nice customer focus. 2) The vehicle itself The vehicle itself was a reasonbly well presented and recently valeted Peugeot 206 with better than expected equipment and comfort levels. It was a reasonably economical car and I had no issues with it from pick up until hand over. Having a car with A/C was an added benefit. 3) Return and handover I made a point of refuelling the vehicle at the nearest gas station to the airport so it could not be argued that the fuel status was anything other than full. On the day before I handed back I had given the driver side and passenger side footwell a thorough clean as dust gets everywhere. Upon arrival the handover agent was very keen for me to attempt to park the vehicle in between two badly parked cars that probably would have resulted in damage to any of the vehicles when it came to opening the doors. I parked somewhere a bit more spacious and where I could take handover pictures to verify that the vehicle was clean and undamaged. The collection agent conducted an almost forensic level examination of the vehicle but didn't seem very happy to sign the vehicle off as free from damage. I was told to expect an e-mail confirming that the vehicle had been returned back in undamaged condition, but have yet to recieve one. Whilst there was no drama at any of the stages I'm quite concerned reading some of the other reviews with very low star ratings for charges after the event, needless to say I will be keeping a very close eye on the account used for this service. As a customer I would not recommend them as they were incredibly pushy for unnecessary extras, did not seem customer focussed or have anything special to offer, here's a novel idea, why not give advice on the most competitive places to top up your hire car and even walking the customer out to their hire vehicle once the paperwork has been completed? I've hired vehicles from different types of providers in a few other European countries, the standard offered here was not even close. Avoid if at all possible.

Mega rip off!! Additional insurance (ca. 310€) was added to us without request and consent. After our vacation the additional amount debited and we noticed. However, we never wanted the insurance and talked about it. Unfortunately we haven't read the rental agreement to the smallest detail. Take the time to understand and read everything and don't let the staff push you. With us they pushed us a lot because they wanted to close. Never again in Faro with Avis or Budget!

BE VERY WARY! I Left a review last year after being charged extra for absolutely no reason. I was ignored and given no answer - it's not even easy to contact them! They recharged me twice (around 100 Euro total) after I returned the car with a full tank and paid the tolls. They didn't bother sending me a breakdown of what the additional charges were for. They've now changed their name from "Budget Faro" to Budget Polska" seems like they're trying to disguise all the bad reviews they've received - I can't see mine and they have no stars showing. Terrible way of fixing issues, just brushing it under the carpet, little do they know people like myself are watching them closely. This is 2019 - everything is easily documented. I've just booked another another trip to Portugal this year and I decided to go with Budget again, to see if they'll mess up twice, which will prove they're doing it on purpose... I'm calling it now - I won't be surprised if my booking somehow gets "cancelled"... I hope they do that, because all this is being very well documented, it'll just point out even more how sleazy the company is... This is how companies go under, by making silly mistakes and providing terrible customer service - easily avoidable. I hope someone at Budget reads this - it's time to fix up!

I rent car by budget get free upgrade two level higher. Very friendly older man, did give me papers.good instruction.didn t persist for an extra insurance. I did get a new car renault capture, with 7000 km. Clean and washed. The cars look new on parking, compared to athens in greece. Anyway al cars in faro seams new and the rental car price are generally low compared to greece. I can recommend to rent cars in faro,less complicated then in malaga. Three weeks later i get second bill, it s not really possible to understand for what reason they charged me. I leave car correctly. On the bill there is no email, so no asking possible. Now six weeks later they charged me again 18 euros , this is for using the highway, no bill sent in a time where you can sent emails. For me budget Faro is not to recommend, because i pay at least 65 euro more then we have fixed. In spain they are more honest in malaga airport. Budget Portugal is not very honest. Maybe it comes from higher management. The local staff was friendly.

I rented a car from this company, having already bought car insurance with my own company from the UK. Despite me explicitly saying that I didn't want insurance, they imparted there added insurance into the document. The document was in Portuguese which I didn't understand but they assured me there were no overheads. This was not the case and I ended up having to pay for this which was €300. I complained but they said that I had already signed the contract agreeing to the insurance. I was mis-sold insurance not knowingly signing this. Terrible fraudulent company. I would use a different more reputable company. Jokers.

Car was okay, had several scratches and dents throughout, so advice to others, make sure you take pictures before leaving the lot. What I’m not pleased with is that this location charged me a refuelling fee afterwards, even though I left the tank full upon returning the vehicle. Very sneaky of them to do so. I’m sure they try to get away with this, and any other fees, so as to make more money. Based on previous reviews, expect this type of behaviour from here to continue. Edit, once the charge finalized on my credit card, there was an additional “service” fee. Disgusting practice by Avis/ Budget!

I'm very glad I didn't read the reviews here before renting with them. I use car rental companies quite often and this was overall the best experience I've had so far. The car pick-up was fast and efficient. I wasn't pushed any extras or excess insurance (I always have my third party excess insurance in hand in case it happens) I was out of the airport enjoying my holiday in no time. I highly recommend their pre check-in service. The drop off was equally as fast and efficient. Staff was friendly, knowledgeable and happy to help. I'll only be using them in Faro now

After reading all the reviews here I was a bit worried renting a car from Budget/Avis at Faro Airport but things went very smooth! Ready to decline all the extra services the pick-up was very easy and I was only charged around €75,- in case I would return the car without fuel (which would be returned if I return the car full). I was offered an upgrade, the additional insurance and the toll device but after politely declining all I was given some recommendations on how to not use the toll roads and what to visit in the Algarve. The car itself unfortunately had some scratches that were not marked on the agreement yet, so I headed back inside to ask about it. The staff told me to take some pictures but that they generally only cared about big scratches and dents. A little worried I took around 25 pictures of the car and headed on my way. I got a Fiat 500X (Category E), which was a decent car for me and offered great comfort for the trip. Upon return I filled up the car with fuel and headed back. I took some more pictures of the car (and the state I returned it in) and the staff asked me if all went well and took the key. A few minutes later I received the final invoice without any extra charges and now (a day later) the fuel charge has been refunded to my credit card. All in all, a great rental, for a good price with friendly service and I would definitely rent a car here again in the future! As for any car you rent, always take pictures before and after to avoid any trouble and make sure to check for damage before you leave though...